The Company
Due to exponential growth across Australia, one of our most valued clients are seeking an experienced and well-rounded Claims Service Consultant to join their national team. Backed by a reputable global insurer, our client has 200 staff nationally across 10 office locations.

A leader within their segment, you will be part of an ever growing and stable organisation who value professional development and work-life balance in equal measure!

The Role
Reporting to your State Claims Team Leader, you will have the perfect balance of autonomy and support to truly step into a specialist claims position and make it your own.

Your core responsibility will be to effectively service a range of clientele across the heavy transport sector, working with their intermediatory partners.

As a Claims Service Consultant, you would be responsible for:

• Effective management and servicing of a mixed complexity portfolio across Heavy Motor claims
• Prompt attention to claims lodgement to settlement ensuring stages of process are completed in a timely manner
• Providing a high standard of customer service for clients and service providers
• Undertaking training sessions periodically to ensure technical knowledge is up to date
• Representation of company brand & up-hold of company reputation

To be considered for this opportunity, you will have:

• 12 months+ experience within end-to-end claims (ideally motor or property, personal lines considered)
• Excellent attention to detail
• Strong organisational skills and the ability to work within specified timeframes
• A drive for your career development
• High level of integrity, presentability and customer service skills

Benefits and Culture

• Hybrid working model; 3 days work from home (optional)
• Employee Share Purchase Programme
• EAP & Study Assistance
• Access to many retail and corporate discounts
• Social culture and supportive management to provide ongoing learning & development throughout your tenure
• Thorough onboarding & training for the first 3 weeks of employment to set you up for success + continued mentorship
• Internal progression opportunities within claims or other divisions of the wider business