Are you highly organised, tech-savvy, and passionate about supporting others through exceptional customer service?

Right at Home Sydney The Hills is looking for a dedicated and detail-oriented Scheduling Officer/Administrator to join our compassionate and growing team. You’ll play a crucial role in coordinating care services that help our clients live independently in their own homes.

What you’ll be doing:

Responding to phone calls, emails, and enquiries professionally and efficiently

Liaising with clients and care workers to schedule and confirm services

Creating, updating, and optimising staff rosters to meet client and business needs

Ensuring accurate and timely documentation for Payroll processing

Reconciling employee timesheets every fortnight

Supporting compliance checks (Police Checks, NDIS Worker Screening, Visa status)

Investigating and resolving pay queries promptly

Assisting staff with day-to-day queries (leave, uniforms, etc.)

Supporting the daily operations of the office and maintaining workflow efficiency

Managing onboarding and third-party documentation

What we’re looking for:

Experience in administration with strong organisational and time management skills

Excellent communication and customer service skills

Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM systems

Previous experience in scheduling or rostering is essential

Ability to work both independently and within a team

Problem-solving skills, attention to detail, and discretion

Experience using rostering platforms

Why join us?

Supportive and inclusive team environment

Opportunity to make a real difference in people’s lives every day

Fast-growing, values-driven organisation

Exclusive Benefits: Access discounts at over 400 retail, accommodation, and entertainment venues.