About Us

Wesley Mission Queensland Limited is a not-for-profit community service provider that offers community support, mental health and disability services, aged and palliative care, and retirement living across Queensland. We have a long and proud history of supporting people in need and live by our values of Innovation, Hope, Integrity, Compassion, Justice, Empowerment and Respect.

We strive to be a welcoming, caring and inclusive community that celebrates diversity and supports employees of all backgrounds and faiths. People with passion, connected by hope for a more compassionate, just and inclusive society is our story. Join us and be part of a story you'll love to tell.

About the Role

As a Program Scheduling Officer, this role is to efficiently process incoming referrals for Health & Wellbeing services, with extensive knowledge in classifying services and funding eligibility to meet the needs of the customer and the business. To work collaboratively with the Health & Wellbeing team members to effectively triage, prioritise and schedule allied health and well-being services for customers.

In this role you will support the function of the Multidisciplinary Team (MDT) which aligns with the strategic goals of the Health and Wellbeing team within Community Care and Inclusion and Wesley Mission Queensland (WMQ). Whilst this role will be based at one of our central hubs, as an employee of WMQ, you will be required to work across multiple sites and multiple customer groups.

Key Role Accountabilities:

Align one’s workplace behaviour in accordance with the WMQ Model of Care, the Wesley Charter and Wesley Mission Queensland’s Vision, Mission and Values.

Work within the NDIS Quality and Safeguards Commission, and Aged Care Quality and Safety Standards

Determine customer eligibility for funded health & well-being services and provide the customer appropriate assistance and/or advice to access these services.

Liaise with Health and Wellbeing team members and managers for customers requiring multifaceted multidisciplinary health services.

Maintain a referral prioritisation list based on customer clinical need.

Efficient appointment scheduling and resource allocation for clinical staff.

Development and maintenance of accurate electronic records.

Conduct intake processing with customer

Administration duties including fee contribution management and assisting with reception duties when required.

Provide support in the identification of referring agencies to assist in maintaining clear referral pathways.

Prepare and bill customers in an efficient manner.

About You

Demonstrated skills and knowledge of MDT/ H&W health services, including funded and fee for service options available to customers.

Highly effective customer service, interpersonal, oral and written communication skills including a courteous phone manner, with the ability to develop and maintain effective relationships with a wide range of stakeholders.

Highly effective organisational and time management skills

Demonstrated ability to coordinate services with minimal supervision and as part of a multidisciplinary team.

Knowledge of health & well-being funding streams and ability to invoice/receive payment to relevant organisations, customers and stakeholders as appropriate.

Demonstrated high level computer skills with the Microsoft Office suite of applications and customer databases including practice management systems.

Demonstrated commitment to ongoing quality assurance and continuous quality improvement.

NDIS Worker Screening Clearance held before commencing & NDIS Worker Orientation Module ‘Quality, Safety and You completed before starting.

Desirable:

Business related qualification and relevant experience, or significant relevant work experience.

What makes a difference for us:

Proof of Vaccination Status as required by Legislation, Health Directives or WMQ Limited Policy throughout employment and prior to commencement.

Relevant probity checks required by legislation and WMQ Limited policy.

Current Driver’s Licence and willingness to drive in the course of work.

Why Join Us

We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. Along the journey, we will encourage you to find your story.

We offer our team members:

Support from our Employee Wellbeing Program – we are recognised as an Advanced Mental Health First Aid Skilled Workplace.

Access to salary packaging benefits that enable you to increase your take-home pay

Access to discounts on private health insurance, gym memberships and travel

WMQ Limited's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Please note: You will be asked for evidence of your COVID-19 vaccination status as part of your application process as required by Legislation, Health Directives or WMQ Limited Policy.