Level 1.5/2 IT Support Engineer - Initial 1-Month Contract | Sydney CBD | Onsite

We're seeking an experienced Level 1.5/2 IT Support Engineer for an initial 1-month contract role based onsite in Sydney's CBD. This is a full-time position, working onsite five days a week, with an immediate start. There is potential for extension beyond the initial contract.

You will be joining an initial project supporting a team of engineers rolling out Salesforce. In this role, you'll assist staff with BAU support tickets, Microsoft MFA, Windows troubleshooting, and resolving application or access-related issues.

Key Requirements:

• 3-4 years of IT support experience.
• Strong knowledge of Office 365.
• Experience with multi-factor authentication.
• Solid understanding of Windows 10/11.
• Mobile device management (MDM) experience for iOS.
• Familiarity with ServiceNow or similar ticketing systems.
• Experience with Active Directory and Group Policy.
• Understanding of networking protocols (TCP/IP, DNS, DHCP) and VC systems.
• Proficiency with remote support tools (e.g., TeamViewer, RDP).
• Hands-on hardware troubleshooting (laptops, desktops, printers).
• Familiarity with cloud platforms (Azure, AWS).
• Experience with software deployment tools (SCCM, Intune).
• Understanding of backup and recovery solutions.
  

What We're Looking For:

• Strong communication and interpersonal skills.
• Excellent problem-solving ability.
• High attention to detail and a proactive approach.
• Ability to work independently and within a team.
• Customer-focused mindset.

By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.