We're recruiting a Service Desk Support Officer to provide responsive Level 1 & 2 IT support within a busy and supportive team environment. This is a hands-on role, ideal for someone with solid technical skills and a strong customer service mindset.

Key Responsibilities

Provide front-line IT support, troubleshoot incidents, and escalate as required.

Install, configure, and maintain hardware, software, and IT systems.

Monitor system performance and assist with IT setup activities.

Maintain documentation and contribute to process improvements.

Essential Skills & Experience

Tertiary qualifications in IT or equivalent experience

ITIL Foundation knowledge

Valid C Class Driver's Licence

Proven experience in IT support, including customer-facing roles

Strong Microsoft Office and Microsoft OS/Network skills

Experience supporting Citrix environments

Excellent communication and problem-solving abilities

Ready for your next IT support role?
Apply now

At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.