Join the Diaco's Garden Nursery Heatherton Team as a Full-Time Retail Sales Assistant!

Are you passionate about sales, customer service, and building strong teams? Diaco's Garden Nursery Heatherton is seeking a dynamic and experienced retail nursery assistant with a strong work ethic and enthusiastic attitude. The applicant must have at least 5 years of experience and be passionate about great customer service.

We offer a full-time position with opening hours from 9 am to 5 pm, Monday to Sunday. If you love working with people and are dedicated to delivering excellent customer service, we want to hear from you!

Key Responsibilities

Process Sales

• Scan items through the POS System
• Get Store Manager or Assistant Store Manager in the Store Manager's absence to authorise a discount
• Collect payment
• Issue customers with a tax invoice or receipt when a sale is processed
• Arrange delivery dates and times
• Process returns or refunds following Diaco's policies and procedures and report these to the Store Manager daily.

Process Orders

• Take customer orders (special orders, extra stock etc.)
• Collate customer in-store orders list every Monday morning
• Prepare online orders for dispatch and pick-up

Petty Cash

• Administer petty cash
• Record amounts taken from petty cash and purpose
• Receive receipts for petty cash expenditure

Phone Duties

• Answer the phone, take initial enquiries and transfer calls to the appropriate person
• Check phone answering machine

Customer Service

• Greet customers as they enter the Nursery
• Serve and help customers to the best of their ability
• Request for customers to complete surveys
• Refer all customer complaints to the Store Manager

Nursery Appearance

• Keep check out area clean and functional at all times
• Clean and tidy products and items around till area
• Tiding up and cutting back of plants, re-bagging products, etc. (as requested)
• Any other ad hoc duties as specified by the Store Manager

Required Attributes and Qualifications:

• 5+ Years working in the nursery/horticulture Industry
• Applicable horticulture or landscape design accreditation is desirable
• Retail sales background (e.g. Coles, Woolies, K-Mart, etc.)
• Experience in cashiering
• Good presentation
• Good phone etiquette
• Friendly
• Ability to interact with customers

Knowledge of plants

• Fit, healthy, able to manage moderate to heavy lifting