We are Goodwin, a multi-award-winning, industry-leading seniors' services and accommodation provider in the ACT and NSW. For over 70 years, our community-owned, not-for-profit organization has provided the Canberra and regional community with vibrant and luxurious retirement living villages, reliable and innovative home care, and the very best in residential aged care facilities.

Benefits

Benefit from salary packaging, discounted health insurance, gym memberships, free flu shots, career growth opportunities, and a range of other perks to enhance your work-life balance.

About the Role

Are you passionate about making a difference in the lives of older Australians? Goodwin is seeking a compassionate and detail-oriented Home Care Onboarding Coordinator to join our dedicated team. In this rewarding role, you will support individuals and their families in navigating the aged care system and becoming valued Goodwin clients.

As a Home Care Onboarding Coordinator, you will play a vital role in assessing, coordinating, and setting up care and services for new clients. You’ll work in partnership with clients and their families to explore the care needs to promote independence, health, and overall wellbeing. This is a unique opportunity to guide clients through their onboarding journey, ensuring a smooth transition and a high-quality care experience.

• Provide guidance and support to potential clients in accessing their Home Care Funding and how the funding works.
• Coordinate the onboarding process in line with Goodwin’s standards.
• Develop and evaluate individualised budgets.
• Liaise with families and other supporters.
• Advocate for clients’ needs, preferences, and goals.
• Identify required interventions and recommend equipment or services.
• Maintain accurate and compliant documentation.
• Collaborate with the Home Care team and support service delivery staff.

What We’re Looking For

Essential

• Qualifications in Aged Care, Community Services, or a related field (highly desirable).
• Current driver's licence and a comprehensively insured vehicle.
• Strong understanding of aged care issues, including dementia and mental health.
• Excellent communication, negotiation, and problem-solving skills.
• Experience in case management and client care coordination.
• Confident with Microsoft Office and documentation systems.

Desirable

• Background in aged care or community services.

Goodwin encourages applications from Aboriginal and Torres Strait Islander peoples. We are committed to fostering a diverse and inclusive workplace and strongly encourage candidates from all cultural backgrounds to apply.