If you want to make a difference by having a positive impact on peoples’ lives, then a career with Independence Australia Group may be for you.

About us

Zest Care is a person-centred organisation dedicated to empowering people with disabilities to live the happy and fulfilling life that they deserve. Our services provide choice for those living with a disability or other personal need, enabling them to approach life with a little extra zest.
Zest Care is a proud member of Independence Australia Group. Independence Australia is a social enterprise that provides choices and services for people with a disability or other personal need. Independence Australia has been positively impacting the lives of thousands of people since 1957. To read more about us, visit independenceaustralia.com.au

About the role

Zest Care is seeking a dedicated Case Coordinator to join our team and make a positive impact on the lives of children and families in need of support. This fast-paced, dynamic role focuses on helping keep children safe, working with children and families in high-risk situations.

• Respond to urgent requests from referring partners.
• Review reports and identify child protection concerns, ensuring timely and accurate responses. Ensure families and children are supported
• Provide quotes and documentation in a reactive and fast-paced environment.
• Act fast and suggest fixes when there's an issue, complaint, or emergency.
• Support families and children through challenging situations with compassion and professionalism.
• Effectively multitask across various tasks and ensure all client needs are met promptly.

About you

• Minimum 2 years’ experience in case management or similar roles, preferably in child protection or early intervention.
• Strong multitasking and time management skills.
• Excellent communication skills, both written and verbal.
• Ability to handle a high volume of cases with sensitivity and professionalism.
• Must be available to work weekends on-call, providing support and advice to the rostering team. Weekend on-call work will be compensated with an allowance + on call charges.

Why work with us

As a valued member of our team, you have access to a range of benefits and perks to ensure you thrive at Independence Australia Group, including:

• Increased your take-home pay by up to $5900 by using our salary packaging benefit.
• Access paid parental leave (up to 6 week) and paid study leave.
• Access free, confidential counselling and support not only for you but also for your immediate family members through our Employee Assistance Program.
• Enjoy employee discounts on a wide selection of personal, healthcare products, mobility aids, and equipment from our social enterprise store.
• We will reimburse you for the cost of things like NDIS worker screening checks, Police Checks, Working with Children Check, and more.

Work with Purpose

Are you looking for a rewarding career that makes a positive impact on people’s lives? Join the Independence Australia team to help thousands of Australians living with disability and personal need lead fulfilling and independent lives.
Be part of a team that values equity, empathy, respect and quality underpinned by our four guiding principles:

• Customer Centric: Ensuring that customers have choice and control is paramount in our decision making.
• Valued People: Encouraging and rewarding innovation and excellence, recognition, and feedback.
• One Organisation: Sharing a common purpose supported by positive contributions, clear responsibilities, and accountability.
• Strive for Excellence: We value and reward innovative thinking, proactivity, resourcefulness, and responsiveness.

For a rewarding career where you can make a real difference and positive impact on peoples’ lives, APPLY NOW.

Commitment to Diversity Independence Australia Group is an equal opportunity employer and believe our people should reflect the diverse communities we operate in. We encourage applications from people with a disability, CALD, LGBTQIA+ and Aboriginal and Torres Strait Islander peoples to apply.