The HR Business Intelligence team is committed, passionate and energetic about what they do. We are looking for a high performing Senior HR System Support Lead who will:

• be customer centric.
• drive accountability
• challenge the status quo.
• focus on capability development.
• commit to creating a culture of inclusion, respect, and collaboration.

What you'll do

• Manage the systems support function (Tier2) within the HR branch, improve the efficiency and effectiveness of systems support services, reporting, and governance frameworks.
• Establish means to promote efficiencies within existing HR systems to ensure training completion data accuracy.
• Actively participate in the identification of operational system-related risks and issues.
• Participate in skills transfer activities to successfully transition Command & Control Centre to new systems.

About you

• Demonstrated ability to maintain application support processes, check requests for support are dealt with according to agreed procedures. Use application management software and tools to investigate issues, and customer's needs while establishing and maintaining professional relationships.
• Demonstrated ability to monitor service delivery and collect performance data. Assist with the specification, development, research and evaluation of service standards, and apply these standards to resolve or escalate issues.
• Proven ability in monitoring and reporting on supplier performance, customer satisfaction. Engage proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance.
• Demonstrated ability to implement governance frameworks and can determine the requirements for appropriate governance reflecting the organisation's values, ethics and wider governance frameworks.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?

For further information on how to apply please review the attached Role Description.