Ipswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity. It is one of the state's fastest growing cities and one of the oldest provincial cities.

Ipswich City Council contributes to our vibrant and growing region with teams operating across various industries delivering services to the community and creating our vision:

‘Ipswich, a city of opportunity for all. Join us.'

We have a workplace culture built on our values of communication, collaboration, integrity, efficiency, and leadership. Come and join us in shaping the future of the city and its people.

About the roles

We are looking for business system experts to take hold of a rare greenfield opportunity to shape a cutting-edge HR and payroll environment from the ground up.

Two roles are available to tackle system troubleshooting, drive enhancements, and provide crucial user support, ensuring seamless and efficient HR and payroll operations.

• Senior Business Systems Support (HRIS) as the go to expert and
• Business Systems Specialist (HRIS) working within the expert team

As Senior Business Systems Support (HRIS), you will be part of the Digital Services Team and responsible for:

• Providing expert-level support for Workday and Aurion, including troubleshooting, issue resolution, and user guidance
• Driving continuous improvement and ongoing technical development for Council's HR, time sheeting and payroll systems
• Leading technical improvement and process uplift to maximise value across HR, time sheeting and payroll solutions for Council
• Leading collaboration with the business system owner and key stakeholders to facilitate continuous improvement, ongoing system resilience and support for optimising the use and value of the HR systems for Council

Some of your key responsibilities will include:

• Provide leadership and serve as a Subject Matter Expert (SME) for the HR solution (HR, Payroll, time sheeting) to lead continuous improvement, drive ongoing system capability development and ensure reporting, integration integrity, architectural compliance and continued system hygiene (patching, testing and data quality)
• Lead and manage the development of system and process improvements from planning to implementation driving business uplift and delivering on corporate goals
• Operational engagement with vendor and senior system administration support, including incident response, escalation, patching and upgrade, new functionality and KPI/contractual compliance
• Provide direction and management in collaboration with relevant business areas and SME's to ensure ongoing system development and improvements
• Oversee all maintenance processes, development of business requirements, and user acceptance test plans for enhancements for the systems to drive improved business engagement, compliance and risk reduction
• Prepare appropriate budgets and work plans aligned to corporate goals and business priorities leveraging technical expertise across HR solutions
• Identify, recommend and implement new system functionality, enhancements and process improvements that are likely to have a positive return on investment and align with corporate direction and business priorities
• Lead and define appropriate activities to define, map, test, and implement any system changes to ensure system integrity is maintained and balanced against business priorities and effective risk management

View the position description for more details about the role.

As Business Systems Specialist (HR), you will be responsible for:

• Providing professional advice in collaboration with business owners and functional analysts to support ongoing system reporting, integration integrity, ongoing architectural compliance and continued system hygiene
• Managing and providing advice regarding the development of system and process improvements from planning to implementation, to drive business uplift and deliver on corporate goals
• Operational engagement with vendor and senior system administration support, including incident response, escalation, patching and upgrade, new functionality and KPI/contractual compliance, while identifying system issues to prevent/minimise system disruption
• Collaborating with relevant business areas and SME's to ensure ongoing system development and management
• Developing, implementing and ensuring that written documentation is revised to reflect current system configuration and utilisation and provide system administration to support incident resolution and problem management
• Contributing to maintenance processes, development of business requirements, and user acceptance test plans for system enhancements
• Working collaboratively with stakeholders to identify, recommend and implement new functionality and enhancements

View the position description for more details about the role.

About you

To be successful in these roles you will have:

• Tertiary qualifications in IT, Business, Human Resource Management or another related field or at least 5 years experience in a similar role
• Experience supporting Workday and/or Aurion or similar HR systems
• Experience in a business and systems specialist role including performance of design, analysis, planning, system change, upgrades, application lifecycle management and testing.
• Organisational and creative problem-solving to work in a dynamic environment that involves priority setting, multi-tasking, working independently and under pressure
• Problem-solving skills, implementation of system changes, system and user acceptance testing
• Excellent interpersonal and communication skills, with the ability to manage relationships and interact with employees, vendors and providers
• Knowledge of solution administration and support, development and deployment of new capabilities, testing management, documentation, integration operation and troubleshoots and report development
• Skills in the preparation and maintenance of documentation such as requirements, functional design, testing, procedures and implementation

About the benefits

These positions are permanent with a total remuneration package between $118,755 to $123,125 (including 12.5% superannuation). After one year of employment, there is the option to contribute up to 6% of the base salary as a personal superannuation contribution.

• Positive workplace culture: Be part of a team that values positivity, inclusivity and a supportive environment where everyone can thrive
• Work/Life balance: Enjoy a supportive approach to work/life balance to maintain your well-being while fulfilling your work ambitions
• Diversity and inclusion: Work with a diverse workforce where different ideas and perspectives lead to innovation and better decision making
• Learning and development: Experience ongoing learning, development and career opportunities to enhance your skills, expertise and knowledge of industry trends
• Health and well-being: Access to discounted gym memberships, employee assistance program and special events supporting your physical and mental health
• Leave options: Annual leave with 17.5% leave loading, cultural leave and other leave options
• Salary packaging: Tailor a variety of salary packaging options to your needs such as financial advice, income protection insurance, professional memberships, novated leases and more

Join us

If you share our values and are passionate about enhancing the quality of life for the Ipswich community, then this could be the role for you.

Please apply online and submit:

• A cover letter of no more than 2 pages describing how your skills and experience will assist in meeting the requirements of this role
• A resume of no more than 4 pages including current licences/tickets/qualifications/certificates/visa that you hold

Closing date: 5 May 2025

Please direct any related questions to [email protected].

Pre Employment Screening: Successful applicants must agree to provide information for pre employment screening including referee checks, validation of eligibility to work in Australia, criminal history check and may include heath assessments, validation of qualifications and licences and other screening checks.

Ipswich City Council is an Equal Employment Opportunity employer: We are committed to building a diverse and inclusive workplace by supporting equal opportunities regardless of gender, culture, generation, sexual orientation, or disability. We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination, and violence.