Part-Time Role until July (9:00am to 3:45pm Monday to Friday)

About the company

Our client is dedicated to providing exceptional support to students, ensuring they have the resources and services needed to succeed in their academic journey. They prioritise integrity, respect, and the best interests of our students in everything we do, maintaining a strong commitment to fostering an inclusive and supportive environment.

About the role:

HR Systems & Technical Support Officer plays a vital role in the HR Services Team, ensuring that queries and workloads submitted via Service Now (askHR) are quickly triaged to the appropriate HR areas for action. The officer collaborates with HR staff to manage up to 600 queries per month, ensuring they are addressed within Service Level Agreements. This role primarily handles first-level queries (L1) and escalates complex issues to other HR departments as needed.

Responsibilities:

• Provide excellent customer service and support Payroll onboarding.
• Solve simple issues and escalate complex ones to higher levels for best practice support.
• Offer clear advice on HR policies and processes within the role's scope.
• Ensure timely resolution of askHR tickets, escalating difficult issues to the supervisor.
• Build strong relationships with HR, including Payroll and HR Assist teams.

Skills and Experience

• Completion of a Diploma level qualification with relevant work-related experience; or on the job training.
• ServiceNow or AskHR experience desired (not required).
• Exceptional Customer Service Skills.
• High level of proficiency with HRIS platforms.
• Ability to multitask and navigate multiple systems at once.
• Victorian Working With Children required.

Click on the APPLY button or contact Sharon on 9629 9999 for a confidential discussion.

Dixon Appointments values diversity and inclusion and is committed to providing a safe, inclusive and barrier-free recruitment experience. Please indicate your preferred method of communication in your application, and please let us know if you require any adjustments when dealing with us.

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