The Receptionist (Office All-Rounder) is a part-time role responsible for overseeing front-desk operations and providing essential administrative support to ensure the smooth running of the practice. The role requires professionalism, strong organisational skills, attention to detail, and the ability to manage multiple responsibilities effectively.

This position is a 2 day per week job-share position, however must be able to cover any shift between Monday to Friday.

Days Required: Thursday & Friday.

Times Required: 8.45am-5.15pm daily.

Responsibilities:

Front Desk Operations:

Greet patients and visitors professionally and ensure a welcoming environment.

Manage incoming phone calls, emails, and inquiries, providing accurate information and prompt responses.

Schedule and coordinate patient appointments, ensuring effective diary management.

Administrative Support:

Maintain accurate and up-to-date patient records, ensuring confidentiality at all times.

Oversee the management of patient documentation and assist with transitioning to paperless filing systems.

Organise and maintain the reception and office area, ensuring cleanliness and order.

Monitor and manage office supplies, ensuring adequate stock levels.

Billing and Payments:

Process payments and issue receipts promptly.

Assist with Medicare, DVA, and insurance claims as required.

Maintain accurate billing records and address any discrepancies effectively.

Patient Coordination and Interaction:

Address patient inquiries and provide support for any concerns or issues.

Assist with patient registration processes, ensuring all required information is accurately recorded.

Daily Operations Support:

Support the clinic's day-to-day operational needs as directed.

Collaborate with team members to ensure clinic workflows are maintained.

Assist in resolving minor technical or operational issues at the front desk.

Compliance and Record-Keeping:

Ensure all administrative processes comply with healthcare regulations and clinic policies.

Conduct routine checks to ensure adherence to internal standards.

Requirements:

Essential Requirements:

Strong interpersonal and communication skills, with a professional and approachable demeanour.

Ability to multitask and manage competing priorities with attention to detail.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Previous experience in a reception or administrative role.

Commitment to maintaining confidentiality and professionalism.

Preferred Requirements (Not Essential):

Experience with Hearing Services Program, Medicare, DVA, and other healthcare claims processes.

Familiarity with clinic management software.

Previous experience in a healthcare or clinic environment.

What We Provide:

A permanent part-time position within a professional and structured environment.

Competitive hourly remuneration based on experience.

A supportive team and clear operational direction.