About the role

Are you an excellent communicator who thrives on building strong relationships with customers? Join Live Chat Monitoring Pty Ltd as a Customer Success Specialist and be responsible for delivering an exceptional customer experience, driving customer satisfaction and ensuring the long-term success of our clients. This full-time role is based in our Cheltenham, VIC office.

What you'll be doing

· Proactively reach out to customers to understand their needs and challenges, and provide tailored solutions

· Respond to customer inquiries and requests in a timely and professional manner

· Analyse customer data and identify opportunities to improve their experience

· Collaborate with cross-functional teams to resolve customer issues and implement process improvements

· Provide feedback and recommendations to the product team to enhance our offerings

· Develop and nurture long-term relationships with key customers

· Achieve and exceed customer satisfaction and retention targets

What we're looking for

· Proven track record in a customer-facing role, preferably in account management or customer success

· Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers

· Strong problem-solving and critical thinking skills to identify and resolve customer issues

· Proficient in using customer relationship management (CRM) systems and data analysis tools

· Passion for delivering exceptional customer experiences and driving customer loyalty

· Relevant tertiary qualification in a related field is desirable

What we offer

At Live Chat Monitoring Pty Ltd, we are committed to providing a supportive and collaborative work environment that allows our employees to thrive. Some of the key benefits you can expect include:

· Competitive salary and performance-based bonuses

· A strong focus on innovation and team success, we are committed to ongoing professional development and career advancement

· Flexible work arrangements and opportunity to work across several different industry sectors

· Friendly and inclusive company culture

About us

Live Chat Monitoring Pty Ltd is a leading provider of live chat and customer engagement solutions for businesses across Australia. Our innovative technology and dedicated team of experts help our clients deliver exceptional customer experiences, drive business growth and enjoy being the partner of choice for our clients.

Apply now to join our team as a Customer Success Specialist and be a part of our exciting journey!