The role in a nutshell:

• You will provide advanced technical support, addressing complex IT issues and technical problems that require deep knowledge and expertise, ensuring timely resolution of issues.
• You will deliver proactive IT management, identifying recurring issues or potential risks in clients’ IT environments and provide solutions to prevent future problems.
• You will communicate effectively with clients to keep them informed on the status of their issues, ensuring a positive and responsive customer experience
• You will work collaboratively with the wider team to resolve more complex issues. Ensuring that clients’ IT systems are running smoothly, minimizing technical disruptions

To be successful, you will need:

• Previous experience in a level 2 support role, ideally in an MSP environment
• You have strong expertise with common IT systems including Windows Server, Active Directory, Office 365, virtualization platforms, ticketing systems, remote support tools, networking protocols, troubleshooting methods, and have strong problem-solving and analytical skills.
• Excellent communication and relationship-building skills, and are able to work with technical and non technical stakeholders.
• You are customer-focused, with a passion for providing excellent service.

Why should you apply?

• This is an opportunity to work with a strong business and a variety of customers, where no 2 days will be the same
• Located on the Gold Coast: need I say more?
• Opportunities for growth and progression will be offered

About our client:
Our client is a managed IT solutions provider, and their priority is ensuring business continuity for their customers. They work closely with businesses to allow them to be more productive through the right utilization of technology.
Partnership being key, they know businesses and know how critical the stability of their operations is. They provide a variety of technical services including managed services, cloud services, web hosting and development, taking the load of their customers and ensuring their peace of mind. The results are there: over 230 businesses trust them to manage their IT requirements.
This role is a newly created opportunity due to growth.

How to Apply?
If this sounds like you or for a confidential discussion about the vacancy and your situation, please contact me on Whats’app on +6421 786 160 or email me your CV on [email protected] . If you are interested in this position but your experience doesn’t align perfectly with every point in the description above, please get in touch anyway! Our client is about building a diverse and inclusive workplace and recognizes that everyone possesses a unique set of skills, knowledge, experience, and that everybody is different and unique! You may just be the right candidate for this role, or any other we may be recruiting now or in the future.

We are a Circle Back Initiative Agency – We commit to respond to every applicant.