About the role:

We are seeking a Software Support Specialist to join our National Help Desk team. In this Level 1 position within a growing and supportive team, you will provide IT software support and technical advice to customers using our dental equipment software. You will be the first point of contact for software-related enquiries and play a key role in customer satisfaction.

Responsibilities:

Provide phone and remote software support for Dentsply Sirona dental products.

Perform software installations, pre-installs, diagnostics, fault repairs, and migrations.

Log and resolve help desk tickets, escalating where necessary.

Maintain up-to-date technical and procedural knowledge through ongoing learning.

Collaborate with the broader support team and provide excellent service to internal and external stakeholders.

Gain exposure to a wide range of responsibilities, from hands-on troubleshooting to system upgrades and customer follow-up.

Requirements:

1+ year experiences in Level 1 Help Desk or similar IT support role.

Experience with software installations, LANs, SQL, and PC firewalls.

Strong troubleshooting and problem-solving skills.

Excellent communication and customer service skills.

Ability to manage multiple tasks and prioritise effectively.

Tertiary qualifications in IT or a related field desirable.

Experience in dental technology and knowledge of Sidexis software is a plus.

About Dentsply Sirona

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over 130 years of innovation. Our global team is driven by a passion for high performance, continuous improvement, and a shared commitment to improving oral healthcare for all.

As part of the Dentsply Sirona team, you'll be empowered to:

Develop faster with access to top-tier learning and growth opportunities.

Perform better in a culture that values excellence and collaboration.

Shape the dental industry by contributing to cutting-edge innovation.

Make a difference through work that truly impacts patients and dental professionals worldwide.

📩 Apply now to bring your IT skills to a team that values innovation, teamwork, and customer success.