NoosaCare is located across two incredible facilities – Carramar in Tewantin and Kabara in Cooroy. We are a community-based, not-for-profit organisation that puts our residents and their families at the forefront of all we do. Our state-of-the-art facilities are located in stunning natural surroundings and landscaped gardens, where residents live with dignity, respect and choice and experience the highest level of care they deserve.

Life at NoosaCare as an Employee

Here’s a little bit about what sets us apart from the rest:

Inspiring workplace - NoosaCare is a resort-style community with open air breezeways that meander through our mature landscaped gardens.

Offering a work life balance, with limited weekend and out of hours requirements, giving you time to enjoy beautiful Noosa.

A career with meaningful purpose - Every single NoosaCare employee plays a part in ensuring exceptional care of our residents. See the positive impact you've made every day.

17.5% Annual Leave Loading - More money in your pocket whilst on holiday.

Salary Packaging benefits - Package up to $15,900 of your pay per annum with an option to package an additional $2,600 for meals and entertainment, you’re able to increase your take home pay by lowering your taxable income.

Exquisite location - Nestled between breathtaking Noosa Heads and historic hinterland towns, NoosaCare’s location offers something for everyone.

Professional development - Opportunities for growth within the organisation.

About the Position

Reporting directly to the Chief Operations Officer (COO), the Hotel Services Manager (HSM) position is responsible for ensuring that NoosaCare’s nonclinical services are delivered to an exceptional standard. The HSM will drive the quality and compliance of all hotel services at NoosaCare. The HSM will provide the direct supervision oversight to the catering, laundry/housekeeping and maintenance/property teams to ensure the delivery of quality services the meets and exceeds the recommended standards. This role would be suitable to a dynamic professional, with a hotel services background who is looking to bring their experience into aged care. Supporting the COO and leading these diverse teams, no two days will be the same.

About You

Prior experience managing a team, you will bring enthusiasm and professionalism to the role and be passionate about ensuring the delivery of high-quality support and services for our residents. We are looking for someone that has:

Relevant tertiary qualifications in a hospitality field or Business (or equivalent), along with experience in hotel/hospitality management.

Experience in leading and supervising a multidisciplinary team and ensure they are delivering against KPI’s and legislative requirements.

Support the procurement of high quality and cost-efficient resources and negotiating with suppliers as required.

Possess exceptional communication and negotiation skills, with the ability to influence high quality outcomes.

Strong understanding and working knowledge of the legislative requirements associated with the provision of hotel services in residential aged care.

Ability and experience in managing and responding to evolving situations.

Experience in supervising employee rostering provisions to ensure coverage across all required hotel services areas.

Maintaining and working within all work health and safety legislation.

Have an eye for detail, brining enthusiasm and a strong work ethic that drives innovative and quality service provision to residents.

Strong customer service, face-to-face and written communication skills.

Qualifications and certifications:

Relevant tertiary qualifications as noted.

Driver’s license

Please note a clear criminal history check is required to be successful in this role and renewed every 3 years.

Hold a food safety supervisor certification (or be willing to obtain)

Right to work in Australia with no restrictions

If you meet the above requirements, and would like a full Job Description please email [email protected]