About Us

Superior Care Group is a privately owned, Commonwealth-approved aged care provider operating since 1979. We are seeking a Group Head of Hotel Services to lead our dedicated hotel teams at Wellington Point and Merrimac, which combined care for 190 residents. The Group Head of Hotel Services holds a pivotal management role responsible for overseeing dining services, cleaning, laundry and facilities maintenance, and reports to the Group Manager and CEO. Our dining and laundry services are fully delivered onsite.

The Head of Hotel also works in liaison with each home's Centre Manager. This is a full-time position with working hours from Monday to Friday.

This position works across both sites on an agreed fortnightly schedule and is compensated with an additional travel allowance.

Qualifications & Experience

Essential Requirements:

Possession of a food preparation qualification (chef or cook).

Food Safety Supervisor Certificate in Hospitality.

Demonstrated proficiency in hotel service operations, preferably in an aged care setting.

Proven management skills, including demonstrated workforce leadership.

A strong working knowledge of continuous improvement principles and compliance with aged care standards relating to hotel service delivery.

A working knowledge of relevant aged care sector legislation, such OH&S, checkable regulations, employment laws and practices, infection control standards, council health regulations, fire safety regulations.

Desirable but not required Qualifications:

Relevant Tertiary Qualifications in Management or actively working towards such qualifications.

Additional Requirements:

All aged care workers must be willing to receive vaccinations mandated by law at any time to enter an aged care facility. Successful applicants will need to provide proof of vaccination, including double dose and booster dose.

Must possess a current national police certificate or be prepared to complete a criminal history check.

Applicants must be Australian Citizens, Permanent Residents, or hold a valid work visa.

Tasks & Responsibilities

The Group Head of Hotel Services will be the primary source of expertise and leadership for hotel and facilities workforce in our homes, ensuring, compliance, quality, consistency and innovation at both homes. This role involves close collaboration with the Centre Manager and the multidisciplinary team.

Responsibilities include:

Providing leadership across all service operations within the home.

Collaborating effectively with various levels of management, clinicians, carers, residents, families, support staff, and relevant community agencies to ensure a resident-focused service.

Being available to guide and assist on-site staff outside of regular hours to address exceptional circumstances. Availability by phone is required when off-site, with prompt return of calls.

Leading the food, beverage, nutrition, and food hygiene program within the facility.

Managing day-to-day operations of dining services, cleaning, laundry, maintenance, and gardens, along with the hotel service team, while adhering to budgetary constraints and ensuring efficiency.

Overseeing all facets of hotel service operations, including stocking, procurement, budget management, and compliance with relevant legislation and accreditation requirements.

Ensuring comprehensive preventative and reactive maintenance, including swift repairs, replacement, and management of external contractors, encompassing all building and equipment maintenance and repairs.

Join us at Superior Care Group, where we are committed to delivering exceptional care and services to our valued residents.

For enquiries please contact: [email protected] or enquire 0401 679 273. Targeting a 27 May 2025 start date which allows full handover and induction.