The role of the UX Services Designer is to design contemporary and government leading digital customer experiences, including continuous improvement opportunities, to ensure the customer is at the centre of everything we do. The UX Services Designer ensures IP Australia provides exemplary digital experiences through feature design, content, and continuous delivery, whilst also aligning to modern best practice accessibility.

The specific duties of the Digital UX Services Designer include, but are not limited to:

Developing creative and implementable human centred design options to enhance customer experience

Build and maintain relationships with key internal and external stakeholders to enhance customer outcomes

Support digital product scrum activities to deliver value rapidly and manage product delivery

Conduct ideation sessions to progress the UX/UI of IP Australia’s Digital experiences

Create functional best practice UX-centric prototypes and wireframes

Support the preparation of a range of written material including business cases, decision papers, reports, and corporate documentation

Make informed decisions based on customer experience, data analytics and professional judgement

Support a small dynamic team, maintaining accountability for the achievement of outcomes

Support the delivery of projects and programs.

Looking for more information?

For more information about this role, including the type of person we are looking for, please refer to the candidate kit available by clicking the 'Apply Now' button.

Applications close at 11:55pm on Monday 12 May 2025.