This Federal department enables access to quality skills, training, and employment to support Australians find secure work in fair, productive and safe workplaces – supporting individuals, businesses and our nation to prosper.

The department is seeking an experienced Service Designer to help drive improvements to the services they provide for the community and staff.

Key Responsibilities:

• Work as part of a multidisciplinary team to lead and plan end-to-end service design engagements
• Work with end users, subject matter experts, data and qualitative insights to design end-to-end solutions across all channels, services and products
• Understand and articulate how services need to change to meet the needs of users, business and government, including the creation of service blueprints and design artefacts
• Understand, document, and communicate service intent, and customer and business needs
• Support project managers and delivery leads to translate a service blueprint into work packages for delivery teams
• Work with other designers and technology staff to identify opportunities to reuse existing capabilities and platforms, including identifying the dependencies between projects and products
• Plan and run user research and usability testing to ensure newly designed solutions are effective
• Support IT delivery teams to understand what they need to build to take a service live
• Defining key metrics and measurements for the department to evaluate impact, supporting executive to use this data to iterate what we deliver
• Performing additional duties or assume responsibility of functions as directed by the supervisor from time to time
• Participating in Performance discussions as required by the supervisor

Key Selection Criteria:

• Demonstrated experience working as a service designer in a medium to large enterprise delivering design and research activities and a range of industry artefacts including service blueprints.
• Demonstrated experience and success working within an agile multidisciplinary team to plan, visualise and define new user and service experiences, relying on a wide range of skills, from research design to experience and service design.
• Experience working on projects at various stages of the delivery lifecycle, including working to tailoring design approaches to timeboxes, costs and constraints.
• Experience building robust and productive relationships with a range of stakeholders, including senior management, along with the ability to communicate effectively and with influence in writing, in person and via video conferencing.
• Candidates with an existing AGSVA Security Clearance are highly regarded

What’s on Offer:

• Initial contract until 31 October 2026 with 2x 12 month extension options
• Highly regarded Federal Government Department
• Hybrid working arrangements available
• Opportunity to obtain an AGSVA Baseline Security Clearance

Due to the nature of this role, this job is open to Australian Citizens only.

Candidates who currently have Baseline Clearance Security Clearances are highly desirable.

Calleo is an equal opportunity employer and we encourage applications from all people including Aboriginal and Torres Strait Islander peoples.

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