The American Hotel Echuca (AHE) is one of Victoria's most prestigious venues. We're now seeking an experienced, passionate and motivated Duty Manager to lead and grow the venue's operations. The American Hotel caters to a wide demographic with 42 gaming machines, large function & event spaces, high-quality food and booze, fast-paced nightlife and much more! The American Hotel is also a large employer within the Echuca / Moama region and has retained a strong team for many years now!

At AHE, we pride ourselves on being one of the most respected venues in town, celebrated for our old-school, country hospitality in our beautiful, refurbed family pub. We’re the go-to spot for big community events, and a longstanding fan-favourite for both locals and visitors. We have won many state and national awards in Food and Beverage, Design, Service and Training and Development. Most recently, our Operations Manager received the Australian Hotels Association (AHA) National Award of Excellence as the Rising Star' in the Emerging Leader category.

We don’t just talk the talk – we love what we do & we do it well!

What you will be doing:

• Leadership: Lead and motivate a diverse team, fostering a positive working culture, collaboration, and continuous improvement. As a key member of the management team it is crucial you lead by example & set the standard for the rest of the team to follow.
• Customer Service: Maintain exceptional customer service standards, ensuring guests have an outstanding experience every time they visit.
• Compliance: Ensure all shift management activities comply with relevant licensing regulations, health and safety protocols, and company policies.
• Gaming: Help grow our gaming room revenue and customer experience. Although gaming experience is not essential it is preferred - we want our room to shine!
• Training: Ensuring that all team members are trained to a high-standard to ensure consistency across each department.
• Staff Management: Lead, motivate, and guide the team to deliver exceptional service. Conduct pre-shift briefings, monitor performance to ensure high service standards are met, addressing any staff issues promptly.
• Shift Management: Supervise the smooth operation of your shift, acting as the key liaison between front-of-house and kitchen teams. Ensure that all opening and closing procedures are followed and handle any unforeseen challenges or customer concerns, guaranteeing a safe, efficient, and enjoyable experience for both staff and guests.
• Financial Management: Complete end of day trade cash / banking procedures. Control labour to agreed upon targets during your shifts as the manager on duty.
• Responsible Service of Alcohol: Ensure all team members comply with responsible service of alcohol guidelines, creating a safe, respectful, and legally compliant environment for our patrons.

This is a big role, and the right person will need to demonstrate:

• Previous experience in senior roles within the hospitality industry.
• Passionate about food, beverage, gaming and customer experience.
• A genuine interest in leadership and team development.
• High level communication skills.
• High level people skills.
• Flexibility to work evenings, weekends, and late-night shifts as required by the venue's operational needs.
• A positive attitude - seems simple but everyone knows how important it is. We love people that love to learn!

What's in it for you:

• An extremely competitive salary package.
• Career development and growth.
• A fun, inviting working environment.
• Relocation assistance.
• Training & further education opportunities.

How to Apply:
If you feel as though this is up your alley and you're ready for a change or a new challenge, we encourage you to apply! If you have any further questions please reach out to Harry via email on [email protected]

We will get back to all applications and look forward to hearing from you!