Student Support Officer - Telecommunications

Part-time

Newcastle Location

Why JB Hunter:

JB Hunter (RTO 90277) has been leading the telecommunications training across Australia and the South Pacific for over 30 years. We have seen much change throughout that time and a key driver for the longevity we have enjoyed has been our ability to embrace innovation and technology. Fundamental to the success of our business is our commitment to the student experience and our excellence in the delivery of our products.

We have a national footprint with Campuses in Brisbane, Newcastle, Sydney, Melbourne, Adelaide and Perth. We are passionate and committed to providing training nationwide, including into regional areas such as Cairns, Townsville, Mackay, Rockhampton, Darwin, Hobart and Launceston. We pride ourselves in being able to deliver training in these locations, adding value to local communities and the businesses within these regions.

At JB Hunter we live by the values of Innovation, Customer Experience, Accountability and Leadership. These values define how we do business and where our priorities lie.

Why is this a great opportunity:

We have a growing Administration team and are seeking a Student Support Officer to assist in the day to day operations of our business. The primary responsibility of this role is to perform daily administrative tasks to an exceptional standard, whilst working along-side our team of skilled professionals. To achieve this, you will work closely with our Administration team and with the wider business units to ensure strict compliance and an outstanding student experience. We have State Funding Contracts in numerous states and this role will give you the opportunity to learn the intricacies of these contracts, gaining valuable experience. You will become part of a team that are located in various states, giving you the ability to utilise your excellent communication skills. If you feel you are ready to put your administrative skills to the test, whilst gaining valuable RTO experience then this is the opportunity for you!

Key Tasks for the role include:

Administering State Based Funding Contracts, liaising with the State Departments, students and employers.

Fee For Service (FFS) resulting and issuing of Statements of Attainments (SOA).

Daily administrative support for trainers at their various locations.

Contacting students and employers to assist with the on-boarding and ensure the students are progressing through their studies and meeting certain milestones.

Working closely with the compliance team to ensure policies and processes are current and relevant.

Why you will be a good fit for the role:

Demonstrated experience working in an RTO environment including experience in our Learning Management System Axcelerate.

Experience in the management of State Funding Contracts.

Student focused, with demonstrated experience in exceeding expectations.

Excellent written and verbal communication skills with the ability to communicate with team members in different locations.

Proven ability to manage time effectively and prioritise, including a high level of attention to detail.

What we offer:

As a member of the JB Hunter team, we offer:

The security of working with an RTO that has been operating for 30 years.

Ability to work with Tier 1 telecommunications companies including Telstra, NBN, Ventia and Service Stream.

The opportunity to work in a hybrid environment with work from home options available.

Investment in your professional development to ensure you are up to date with the latest technology and industry practice.

A professional work environment with opportunities for career progression.

If this sounds like the role for you please submit your application online. For a confidential conversation about the role please contact our Operations Manager [email protected]