Our valued State Government client is seeking an AO3 Maintenance Support Officer to join their Mackay team. This busy role will see you provide efficient and high standards of customer service to customers.

As the Maintenance Support Officer, your duties will include but will not be limited to:

• Arranging responsive maintenance for Government Housing Properties
• Answering or making customer calls to address their maintenance needs
• Engaging with callers to confirm or clarify information and calming angry customers, as needed
• Building relationships with customers and contractors
• Appropriately using software, databases, scripts, and tools
• Understanding and striving to meet or exceed call centre metrics
• Providing consistent customer service

To be successful in this role, you will have:

• Call Centre Skills/Knowledge
• Problem-solving
• Multitasking
• Exceptional customer service, active listening and verbal and written communication skills
• Phone Skills
• De-escalation Skills.
• Problem Solving Skills
• Strong time management and decision-making skills
• Being able to collaborate and work in a team
• Microsoft Office Skills/Knowledge: Excel, Word, Teams

This is an immediate start, so do not delay…APPLY NOW!!!

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.