• Thomastown location
• Brand new architecturally designed office
• Innovative and growing business

Join this established, yet ever growing, Commercial fit-out business in this newly created Account Manager role.

Managing a portfolio of 400+, you will be providing exceptional service, ensuring each and every customer is looked after.

With plenty of room for growth, your initial responsibilities would include:

• What have their ordering patterns been?
• How often do they need a follow up call?
• What additional help do you feel they may need?

• Assessing the status and transactions of your customers, and putting necessary plans and processes in place:
• Get to know your customers and ensure they get to know you, making them feel comfortable to call you when they need;
• Learning the products and services inside and out, then educating your customers. This will increase sales/cross-selling opportunities;
• Following up any outstanding quotes;
• Working closely with the Service team and respond to customer concerns, questions or complaints;
• Meeting with customers in person or virtually when necessary; and
• Reporting.

You will be very well looked after here!

To be considered for this opportunity, we are seeking:

• Similar industry experience including Trade, Construction, Design, Safety or Engineering;
• Customer Support/Account Management experience, with proven retention and cross-selling success;
• Excellent people skills with an inquisitive nature and the ability to explain technical things in layman’s terms; and
• A true desire to become a part of this close-knit team and achieve great things together.

Interviews will be held immediately so please apply now and good luck!

How to Apply

For more information or a confidential discussion please call Lauren Clark at u&u on 0409 973 412 quoting reference number 41146.

At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via [email protected] or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.

Please submit your resume in Word format only.