We are seeking a dynamic and motivated customer service professional to work in our Bathurst branch. This is a part-time opportunity, working 15 hours per week, with an additional 8 hours per week until January 2026.

Our Customer Service Officers are highly respected and valued. Their commitment and passion has made a huge contribution to the success of Newcastle Permanent. We are seeking individuals who share the same passion and will be just as committed to delivering the outstanding customer service for our customers.

What will your key responsibilities include?

Act as first point of contact, positively interacting with customers and building strong personal relationships.

Identifying customer needs and offering appropriate solutions with our comprehensive range of products and services.

Strive towards achieving personal targets.

Work collaboratively to contribute to team and corporate performance expectations.

What are we looking for?

Previous retail customer service experience, ideally from banking, retail or hospitality.

Strong cash handling skills with an eye for detail and accuracy.

Friendly and engaging approach to customers to be able to quickly identify customer needs and promote appropriate products and services.

Proficient computer skills, and the ability to learn new systems.

Positive attitude, with the ability to respond well within fast paced environment.

Being able to adapt, with a willingness to embrace ever present change.

About us

We’re Newcastle Permanent, part of NGM Group, and we’ve been helping customers achieve their financial goals for generations. Our organisation was built by people looking for an alternative to the major banks. As a customer-owned bank, we put our customers first. No shareholders means no compromise. Just great rates, outstanding service and real commitment to the community.

What can you expect from us?

As part of the NGM Group, employees can take advantage of the following work perks:

Comprehensive Induction and Training; 1-Week Induction Training introducing you to our organisation and our values, along with interactive and practical training to support your success as a Customer Service Officer

Health and wellbeing; Fitness passport, corporate health insurance and annual flu vaccination.

Lifestyle; Hotel discounts, 18 weeks paid parental leave, and up to 1 weeks’ additional leave supporting your wellbeing.

Community and giving back; Embrace community volunteer and fundraising opportunities with our trusted partnerships.

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a National Police Check.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.