Learn from the Industry experts & elevate your Tech career by joining one of theWorld's leading Cloud Software companies!

We're seeking a passionate and skilled Application Support Engineer to join our client's highly collaborative, supportive & multi-talented UX APJ Tech Support team. You will tackle challenging platform & customer issues, champion customer success, and contribute to shaping the Cloud landscape!

Job Title: Technical Support Engineer (UX)

What your exciting days will look like:

• Use your creative problem-solving skills to troubleshoot & resolve complex technical problems
• Advocate for users, providing expert guidance & solutions.
• Own & resolve challenging UX platform issues.
• Collaborate seamlessly with customers & internal teams (admins, developers etc.)
• Manage your time wisely & juggle priorities like a boss
• Put to good use your knowledge in Incident, problem, change management, knowledgebase & defects
• Report design, reliability, and maintenance issues to engineering.
• Continuously learn our product suite as it continues to grow so you can best understand & support how customers use the platform

What you'll be bringing to the table:

• Must have up to 2-4 years' experience providing Customer facing Technical support/Application support/Software support (Web based products or e-commerce preferred)
• Good experience w/ dynamic HTML components (AJAX, JavaScript, CSS, XML, HTML, XHTML)
• Experience with JavaScript, AngularJS or Jelly would be a plus
• Experienced in analysing log files and standard debugging concept
• Working knowledge of the components in a web application stack

Nice to Haves:

• Bonus points for Backend knowledge (Java or similar languages) and DB skills (MySQL, Oracle)
• Familiarity with Linux, UNIX or other OS

What awaits you:

Look forward to an exciting & innovative Tech culture, state of the art facilities, very supportive environment, strong growth projectory, flexible WFH/Hybrid setup & the opportunity for FT/perm conversion.

* Candidates must have Full working rights in AU
* 12 Mos Max term contract (annual salary with accrued leave entitlements)

What's Next?

APPLY below or email [email protected] and we'll be in touch with you asap!

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