Join a values and community-oriented, leading customer-owned bank.

Full-time Opportunity in our Discharges and Settlements team.

Based in Newcastle West.

Purpose of the role

Greater Bank and Newcastle Permanent have come together to form NGM Group Ltd, a powerhouse in customer-owned banking.

As we continue to grow, we’re pleased to offer a full-time opportunity within our friendly and supportive Newcastle Permanent-aligned Settlements team.

Here you'll play a pivotal part in preparing essential documentation and engaging with both internal and external customers concerning business and home lending matters. As a vital member of our team, you’ll play a crucial role in ensuring smooth interactions and efficient processes, directly contributing to our overall success.

What will your key responsibilities include?

Create and manage all documentation related to new mortgages, ensuring accuracy and compliance.

Track and follow up on registration processes to guarantee timely completion.

Prepare and secure authorisation for variation letters to loan agreements.

Receive and thoroughly check all documentation from customers to ensure completeness and accuracy.

Verify that NGM Group holds the correct security documentation prior to funding or settling loans.

Oversee the maintenance and funding of construction loans throughout the construction phase.

Provide outstanding customer service to both internal and external customers, ensuring a seamless and positive experience.

What are we looking for?

Experience working in a high volume and / or consumer documentation environment.

Strong attention to detail with a commitment to accuracy.

Well-developed time management and organisational skills.

Demonstrated ability to tackle and resolve complex issues effectively.

Proficiency in Microsoft Office, particularly Outlook and Excel.

Exceptional communication and customer service skills.

Knowledge of conveyancing terms, loan security documents, and an understanding of settlements for subdivisions is a bonus—especially within legal or financial settings.

What can you expect from us?

NGM Group employees can take advantage of the following work perks:

Health and wellbeing; Fitness passport, corporate health insurance and annual flu vaccination.

Lifestyle and giving back; Flexible work including hybrid arrangements, hotel discounts, 14 weeks paid parental leave, two community volunteer days per year and three recreational leave days per year.

Professional advancement; Diverse career opportunities, recognition programs and employee referral program.

About us

We’re NGM Group, and we offer retail banking services to more than half a million Australians under the brands Greater Bank and Newcastle Permanent. We have fresh energy and big goals for our customers, and our people are key to us achieving this success. If you’re ready to be part of a team that puts the customer first and enjoys a challenge as the path to growth and innovation, then … we want you!

Collectively, we’re the largest customer-owned bank based on net assets and the 10th largest Australian-owned bank for household deposits. A financial powerhouse headquartered in the Hunter, we have a workforce of more than 1,600 people and total assets of more than $20 billion.

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a Nationally Coordinated Criminal History Check.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.

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