Job Title: General Manager – Domestic Heating and Cooling

Location: Braeside, Melbourne

General Manager – Lead, Shape, and Grow a Business Like It’s Your Own

We’re a family-owned business specialising in domestic heating and cooling, known for quality service and customer care. As we enter a new phase of growth, we’re seeking a passionate General Manager to lead the charge. This is the closest thing to running your own business—without the financial risk. You’ll have real autonomy, influence, and the chance to shape the future of a company with big potential.

What you’ll be doing:

Overseeing day-to-day operations with a focus on efficiency, performance, and culture

Managing and supporting a small but capable team

Developing and executing strategic initiatives that drive growth and profitability

Reactivating dormant revenue streams and identifying new business opportunities

Exploring and launching new divisions or service lines

Generating clear, insightful reports for the directors to support decision-making

Acting as the key point of contact between staff, stakeholders, and the leadership team

Why this role is exciting:

Autonomy & Influence: Be at the helm of a business ready for revitalisation

Entrepreneurial Freedom: Treat it like your own – bring your ideas, build your vision

Diverse Scope: From strategy to operations, no two days are the same

Growth Opportunity: Help lead us from solid foundation to scalable success

Qualifications & Experience:

Proven experience in a General Manager or senior operations role, ideally within the trades, construction, HVAC, or service-based industries

Strong business acumen with a track record of driving growth, profitability, and operational efficiency

Experience leading and developing small to mid-sized teams

Demonstrated ability to develop and implement strategic plans and initiatives

Familiarity with P&L responsibility, budgeting, forecasting, and reporting to directors

Solid understanding of sales, customer service, and project delivery cycles

Experience with revitalising or growing business units or launching new divisions

Tertiary qualifications in Business Management, Operations, or a related field are desirable but not essential—real-world leadership experience is key

Bonus Skills (Nice to Have):

Experience working in or managing family-owned or founder-led businesses

Knowledge of or exposure to heating, ventilation, and air conditioning (HVAC) industry

Comfortable using business software and systems (e.g., CRM, accounting software, job tracking platforms)

Strong communication and interpersonal skills—able to work well with directors, clients, and on-the-ground staff

What’s in it for you?

Earn More with Performance-Based Profit Sharing: We believe great leadership deserves to be rewarded. Our profit-sharing program is reviewed quarterly, giving you the opportunity to directly benefit from the success you help create.

Grow with Us: We're invested in your growth. From leadership coaching to industry certifications, you’ll have access to ongoing professional development and real career advancement opportunities as the business expands.

Travel That Inspires: Experience both domestic and international travel to attend leading conferences, training programs, and explore new markets as we grow. This is travel with purpose—and possibility.

A Team That Feels Like Family: We’re a tight-knit, collaborative crew that supports one another, celebrates wins, and navigates challenges together. Your voice matters here, and you’ll never be “just a number.”

Make Your Mark: This is more than a job—it’s a chance to help shape the future of a growing family business. Your decisions will have a direct impact, and your leadership will help build something meaningful and lasting.

If you’re a strategic thinker with strong operational experience and a passion for leadership, we’d love to hear from you. This is your chance to shape the future of a growing business and build something meaningful—your way.

Think you’re the one?
Tell us why—in 60 seconds or less. A video intro isn't required, but it’s definitely encouraged!