Green Light Worldwide are partnered with and assisting our client, an industry leading Public Sector IT Service provider. Their range of services and solutions draw on five key technologies: Computing, Networks, AI, Data & Security, and Converging Technologies.

Our client is seeking a Level 1/2 IT Desktop Support Officers to aid with the critical delivery of a Defence based project.

Role Location

Onsite, Canberra (Russell / Brindabella Business Park).

Key Responsibilities

• Support of desktop, infrastructure and services across multiple technology streams including, Hardware, OS, Software, Networks, Server, Print.
• Respond to and resolve incidents and SRs within agreed SLA and follow Fujitsu breach reporting process for any failed SLAs.
• Asset refresh, relocation deployment and decommission maintaining data integrity within the CMDB.
• Maintenance and housekeeping of customers physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment.
• Manage customer expectations by keeping them updated as their case progresses, notifying of any delays.

Skills, Attributes & Experience

• Entry level technical knowledge of hardware and peripherals i.e. laptops, notebooks, workstations desktop PC’s, printers, media and audio visual equipment BYOD and mobility.
• Basic knowledge of desktop & software applications i.e. Operating Systems (Windows 7 through 10), Microsoft Office 2007through 365, Antivirus software and systems.
• Knowledge of Active Directory, Microsoft Exchange, SCCM, End-Point Imaging.
• Basic working knowledge of basic IT infrastructure and network equipment i.e. routers, switches, servers.

Additional Information

• Must be an Australian Citizen to apply.
• Must possess an active & current AGSVA NV1 Security Clearance.

Please Contact

Joe Pivac
Senior Resource Manager
Green Light Worldwide – Empowering our partners to prosper
a: Level 6, 490 Northbourne Avenue, Dickson, ACT 2602
t: 02 6189 1279
m: 0481 202 625
e: [email protected]