Our client, a NSW Government body that provides regulatory services and
the administrative and functional support is currently looking for an assistant program officer to help bolster their team.

Your role:

• Managing complaints about health practitioners received by the Councils
• Administrative and secretariat duties to support the efficient management of Council functions
• Managing a caseload of health practitioners whose professional performance or professional conduct may be unsatisfactory or whose health may be impaired.

Key accountabilities
• Identifying potentially serious complaints and restrictions (conditions and suspensions) and helping to assess the associated risk.
• Managing a caseload of complaints or of health practitioners at various stages of the Councils’ regulatory processes.
• Draft written correspondence in the form of reports and briefs for assessment and in accordance with time frames and legislative requirements.
• Undertake clerical duties and administrative services to support the efficient management of complaints and Council/Committee decisions within set timeframes.
• Scheduling and supporting meetings, interviews, assessments and hearings including booking appointments, travel, meeting rooms and catering and preparing and distributing agendas and briefs.
• Maintaining the database and records management system to ensure the availability of up to date, accurate and compliant information while safeguarding the privacy of complainants and practitioners.
• Respond to telephone enquiries and correspondence from stakeholders to provide accurate and timely information about the complaints process including referrals to other agencies as required.
• Identify opportunities to develop improvements in relevant processes and policies

For more information please send an updated CV.