Collinson is an equal opportunity employer and welcomes everyone to our team. We strongly encourage people of any colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status (including pregnancy), age, individuals with disabilities and people from all backgrounds, cultures and experiences to apply. If you need reasonable adjustments at any point in the application or interview process, please let us know.

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About Collinson

Collinson is a global leader in shaping and influencing customer behaviour to drive revenue and value for clients. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits, Insurance and Assistance. The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services that increase engagement, loyalty and value for customers. It has 28 global locations, servicing over 800 clients in 170 countries, employing 2,000 staff, and managing over 20 million end customers.

About Collinson Valuedynamx

Valuedynamx helps travel loyalty programmes, financial institutions, merchants and retailers drive higher commercial growth by connecting them with the right partners while incentivising customer spend and engagement through points earning and redemption purchases, delivering tailored offers and rewards across a wide range of categories.

This delivers mutually valuable, long-term relationships, improving loyalty programme and currency engagement, driving card preference for financial institutions and increasing sales for retailers and merchants. These sustainable commerce networks expand brand reach and visibility, driving up the value and relevance of customer programmes and increasing partners share of wallet.

Valuedynamx has a number of purchase reward solutions in the market, including:

SmartEarn has a strong position in the online ‘earn’ market, particularly in the Travel Loyalty and Financial Services sector and is based on Merchant Funded / Performance Marketing model

SmartLink is an emerging and strategically important proposition that facilitates the tracking and delivery of on and offline Card Linked Offers, providing a range of unique and expanding customer engagement opportunities globally

SmartRedeem Store has a strengthening position as full-service e-commerce marketplace for points redemption transactions across a broad range of product categories

SmartRedeem Travel offers a comprehensive online travel redemption solution, providing access to real time hotel, flight and destination activities

In addition, Valuedynamx is proactively innovating and developing new propositions in the purchase rewards space.

Purpose of the Job

The purpose of the role is to provide a comprehensive level of support to the Product Manager by coordinating day to day activities and relationships on the SmartEarn solution; affiliate networks,merchant and supplier relationships. The job also works closely with both the Senior Account Managers for each client to deliver robust operations and campaign support.

Key Responsibilities

Affiliate Partnerships Management

To Attend Network events, merchant/network meetings as required.

To provide day to day coordination of affiliate partnership communications, queries and updates.

New Merchant Onboarding and Maintenance

Setup new merchants approved by Client Services Team

SmartEarn network merchant updates (e.g. closure, change to terms, commission rates, ammending logos, and merchant trackers across all SmartEarn clients)

Monitoring Affiliate inbox daily and share summary to Client Services Team daily of key events

Network Sales Tracking Audits and troubleshooting tech issues.

Auditing voucher pages for expiry daily.

Auditing merchant terms and conditions and delivery conditions at assigned regular interval

Auditing fraudulent member activity as and when required.

SmartEarn and SmartRedeem Software & Solutions

Support tracking and reporting (in accordance with standard SLAs)

Checking client websites are live, testing content e.g. homepage banners/ no other display issues - Front end checks. Daily check on client home page for bonus offers

Merchant points audit

Merchant voucher audits as and when required.

Collating product and pricing changes from suppliers

Coordinating Client Marketing Campaign

Support Client Services Team on merchant brief

Source banners and assets from participating merchants and suppliers across monthly client campaigns

Assist on end to end execution of campaigns

Support on developing performance tracking and reporting as required

Member Operations

Validating member claims

Resolve of claims with networks

Management of issues and advanced escalations

Management of customer response based on valid / invalid claim

Points/ transaction adjustments to members accounts

Weekly provision of Issues Reporting Management including total issues, by channel and resolve within SLA’s.

Skills / Experience:

A bachelor degree and professional qualification or suitable experience from a relevant industry is regarded highly

Previous E-Commerce experience.

Experience of working across multiple accounts.

An effective communicator across various mediums who will be able to input on team matters and build rapport with merchant and network partners.

Strong organizational skills, creative approach with a calm ‘can-do’ work ethic

Demonstrable excellent analytical skills and a very keen eye for detail

Ability to work to tight deadlines and be flexible to support variable client timelines

Effectively work and communicate with other business functions. Confident communicator