Let's get straight to the details...

In this impactful role you will be responsible for coordinating and implementing quality assurance programs and services that ensure appropriate service delivery to Lifetime Support Scheme (LSS) participants. You will proactively support employees across the LSA through the provision of advice on the implementation of safety and quality methodologies, risk management and continual improvement practices specific to service planning practice, treatment care and support services.

The LSS Participants are a diverse cohort of people with serious injuries that may include brain and spinal cord injuries, amputations, burns and blindness. To hear from some of them please see the LSS Participants Stories and Videos.

For more information about the role, please refer to the Job & Person Specification.

The experience we are looking for…

To be successful in our position you will have:

Demonstrated experience in developing, implementing and supporting quality assurance programs, processes, systems and related reports, ideally in a health, disability or personal injury related industry.

High level ability to articulate and present complex concepts clearly and concisely and develop effective working relationships and networks with a broad range of stakeholders, both within and external to the agency.

Contemporary knowledge of best-practice quality assurance, ethical conduct, risk management and continuous improvement methodologies, ideally for person-centred health and disability care service delivery.

If you don't meet all of these requirements, but think you would be great at this job, we'd still like to hear from you.

Now, a bit about who we are …

The Lifetime Support Authority (LSA) delivers the Lifetime Support Scheme (LSS) which funds necessary and reasonable treatment, care and support for people who sustain serious injuries in a motor vehicle accident on South Australian roads, regardless of fault.

As a team, we are passionate about our contribution and committed to our vision: Making a difference in the lives of LSS Participants, who are at the centre of what we do.

Our person-centred approach extends to our people; we offer attractive, modern offices in Adelaide's CBD as well as opportunities to work from home; a dynamic, supportive, and flexible work environment and we value empathetic and thoughtful like-minded people, as much as we value skill set. Our people are important to us and encouraged to flourish through professional development opportunities. As we grow, so do our people.

Check out the benefits available to you as an LSA employee here and click here to hear what our people have to say about working at the LSA.

We encourage you to learn more about the LSA to see the impact working with us has.

Application Instructions: Applications must be submitted online. Please submit your CV and a cover letter (max. 2 pages) addressing the key selection criteria outlined in the Job & Person Specification.

Should you require any further information please direct your query to Rachel Allen, Senior Manager Quality Service Improvement and Safety on 0461 526 631.

Position Conditions: Full-time, 12-Month Fixed-term Opportunity. Part-time requests will be considered.

Remuneration: ASO6 ($98,478 - $104,165) + Superannuation

Special Conditions

Appointment will be subject to the provision of a valid Working with Children Check and a satisfactory Criminal History Check that is no more than six months old.

Travel to health and community facilities, participants' homes, intrastate and interstate may be required.

All applications are to be submitted by Monday 5 May at 11:59pm.

Diversity & Inclusion

The LSA is committed to a diverse, accessible, and inclusive workplace, to enable us to reflect our community and to achieve better decisions and results for LSS participants. We welcome applications from people with disabilities, Aboriginal and Torres Strait Islander peoples, people from diverse cultural and linguistic backgrounds, young and mature age workers and LGBTIQA+ people.

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.