Join us as we work to make Tasmania the healthiest island on the planet!

Imagine a health insurer doing more for Tasmanians.

For over 70 years St Lukes has provided health insurance that’s helped Tasmanians. Now we’re also providing a promise: to become the healthiest island on the planet.

This bold ambition is a promise to our members, our staff, and our state to make our island the healthiest it can be. We’ve already begun, investing in new processes, new products, and new people. We’re focusing on the things that will make a difference locally and leveraging our networks to create change.

Put simply, we’re going to do things differently.

The Role

We are looking for charismatic and energetic individuals to join our Customer Care team, with multiple positions available in our Launceston Customer Care Centre. You will be a team player and superior communicator who is friendly, ambitious, and able to clearly articulate our mission, products and services to members and customers. These roles will involve providing high quality customer services to our members and customers across the full range of our Private Health Insurance products, building positive relationships and providing meaningful assistance to members.

Selection Criteria

Prior demonstrated experience in customer service and/or call centre position

Exceptional written and verbal communication skills

A high level of attention to detail

Demonstrated ability to solve problems or escalate when required

Advanced digital competency in a range of programs and member CRM systems

Professional manner with the ability to work under pressure, effectively managing own workflow with consideration to team requirements

Self-starter with a strong work ethic

Demonstrated ability to interact with a diverse workforce and member base

Strong customer orientation and desire to provide excellent customer solutions

If you were here last week, you might have:

Responded to member enquiries via phone, email, or face to face through our Customer Care Centre

Demonstrated empathy and understanding towards customers

Provided accurate and timely information that is in accordance with the requirements of the Private Health Insurance Act 2007

Promoted a positive team culture demonstrating initiative and understanding of our expected behaviours

Continuously maintained a high level of product and service knowledge through self-development and regular training

Worked closely with other departments to ensure seamless collaboration in supporting our members

Participated in regular local and state-wide team meetings

Worked closely with prospective members explaining our value proposition and benefits of our products and services

Through genuine engagement discussed with our members/prospective members how we can align our services to their personal needs

Processed work items relating to member interactions and services we provide

What we Offer

Opportunities for career progression and professional development.

Excellent employee discounts.

Opportunity to purchase leave.

Paid parental leave policy.

Corporate wellbeing program.

Social events, milestone, achievement, and birthday celebrations.

The opportunity to work out of the most sustainable and carbon positive office development in Tasmania.

Annual Reward and Recognition Celebration

Award winning Learning and Development culture

Awarded Tasmanian Employer of Choice 2023

Winner of the Roy Morgan Customer Satisfaction Award for Private Health insurer of the Year

How to Apply:

To apply online, please provide your current resume and cover letter outlining your interest in the role, your skills, capabilities, and experience. For a copy of the Position Description please visit https://www.stlukes.com.au/healthiest-island/careers

For further information please contact Nicole Ford at [email protected]

Shortlisting for these positions will begin immediately and may result in the advertisement being closed early so don't delay your application.

To apply, you must have the legal right to work in Australia. Appointment to this position is subject to a satisfactory National Police Check.