Cygnet Bay Pearl Farm
The story of Cygnet Bay Pearl Farm is a rare and fascinating tale that began three generations ago with entrepreneur and founder, Dean Brown. It was 1946 and navigating the pristine Kimberley coastline in a wooden lugger, Dean discovered the secluded unspoilt beauty of Cygnet Bay along with the precious gift of the Pinctada maxima pearl shell. In these waters, his pearling dream was realised in the creation of the first Australian owned and run South Sea pearl farm. Still a family run business, the Browns infuse their passion and expertise in South Sea pearling across all aspects of Cygnet Bay.

Located on the tip of the pristine Dampier Peninsula, Cygnet Bay Pearl Farm was established in 1946 and has been open to the public since 2009. Here is your opportunity to work with a friendly and professional team in one of the most beautiful parts of Australia with a world-class product.

The pearl farm is 200km/two hours north of Broome, WA, so you must be prepared to live in a remote environment and as part of a small community.

Our staff are known for their friendly, can-do attitudes, and we are looking for an authentic, passionate person who enjoys interacting with people of all ages to help lead our tourism team at Cygnet Bay.

Job Description Summary:

The Assistant Tourism Manager reports directly to the Tourism Manager and manages and oversees the overall tourism operations at Cygnet Bay Pearl Farm. The Assistant Tourism Manager will be a leader, assisting in the day-to-day management of our front office, accommodation, restaurant, land and marine tours, and pearl retail departments.

Essential Functions:

• BS/BA degree or equivalent experience in hospitality and customer service. Some experience with retail purchasing and/or merchandising is preferred.

• Be engaged with all tourism departments daily, providing leadership and assistance to optimise operational efficiency.
• Responsible for practicing, supporting, and promoting high expectations for professionalism, hospitality, customer service, and positive guest interactions.
• Supervise and direct various guest service departments focused on overnight and day visitor operations.
• Supervise and direct the operation of housekeeping for our accommodation and camping areas to ensure high-quality outcomes and a great guest experience.
• Quickly respond to and resolve guest complaints and incidents and complete all required reporting documentation.
• Participate, as requested, in special events at Cygnet Bay Pearl Farm and other associated locations.
• Build and maintain relationships with key stakeholders, including tour partners, industry, corporate guests, and community.
• Understand and assist in enforcing all rules, policies, and procedures.

Essential Criteria:

• A minimum of 3-5 years of progressive experience and responsibility in a hospitality or similar field, two of which were in a supervisory position directing a multi-level staff.
• Professional demeanour with the ability to positively resolve customer complaints and staff issues.
• Flexible leadership style to accept, manage, and execute changes in daily routine with competing priorities.
• Strong computer skills, Microsoft Office programs, email, MYOB and reservation software
• Ideal candidate will thrive in a fast-paced environment while completing multiple tasks simultaneously.

Desirable criteria:

• Manual driver's license – or MR licence
• Experience working/living in a remote location
• Experience with some or all of our in-house bookings / sales systems: RMS, Fareharbor, Swift PoS, and Tower PoS.

Supervisory Responsibility:

• This position supervises a combination of year-round and seasonal employees and supervisors throughout various tourism departments. As well as liaising with our farm and operational departments.
• Standard HR responsibilities, including assisting the Tourism Manager in recruiting and performance managing supervisors and staff.

Position Type & Expected Work Hours:

• Salaried-exempt, full-time, year-round.
• 5-day work week, including weekends. (approx. 50hr)
• Position includes food & onsite accommodation as part of package