Employment Term: Maximum term contract until June 2026

Location: Gold Coast Homelessness Service

Remuneration: $43.07 p/hr + 11.5% Super + Not for Profit Salary Packaging

Make a meaningful difference with UnitingCare Community

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.

An integral part of our Intensive Family Support Service Team, as an Intake Worker, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.

Let’s make a meaningful difference, together.

Your part in our UnitingCare Community team

Daily set up of the Gold Coast Homeless Hub drop-in service and follow up of any after hours enquiries via phone, email or third parties.

Managing and responding to all enquiries by phone, email, walk-in and third parties, including QLD Homeless Information Platform (QHIP)

Capturing required data on relevant internal spreadsheets and client management systems (SHIP, QHIP).

Undertake screening, triage and risk assessment process with all clients seeking a housing and homelessness response, with Service Leader oversight as required.

Provide clients with access to thorough Intake and Assessment in order to identify their strengths and needs in relation to housing barriers and housing goals.

Manage clients who have completed Intake by providing interim support up to the point of timely allocation to a GCHS Case Worker for case management support

Coordinate access to daily practical drop-in services including breakfast, lunch, shower and laundry facilities, phone, computer and device charging

Build rapport and work effectively with individuals and families in crisis who present for Intake or Drop-In Access and may also be highly vulnerable

Demonstrate strong empathy, advocacy, de-escalation and conflict resolution skills.

Work in partnership with Regional Manager, Service Leaders and program staff to identify and assess potential risks (including child protection issues)

What makes a difference for us?

Minimum Cert. IV in human services or related field (Tertiary qualification in human services or related field highly desirable)

Current Drivers Licence, Positive Notice Blue Card

Demonstrated competence in oral and written communication including proficiency in Information Technology systems (including Microsoft Office- Word, Excel and Outlook)

Demonstrated experience in the community services sector

Ability to engage with people in crisis who present with a range of complex needs

Ability to engage with a diverse range of people and display culturally competent practice

Ability to work collaboratively as part of a team as well as responsibly within an autonomous setting

Commitment to learning and professional development including participation in regular supervision practices

Commitment to working within the beliefs, mission and values of UnitingCare Community and adhering to policies and organisational requirements and processes

What makes a difference for you?

At UnitingCare we are leaders in crisis response, the protection of vulnerable children, financial resilience and family wellbeing. Our Family and Child Services team work passionately across Queensland to make a meaningful difference in people’s lives.

Flexible work arrangements to support work-life balance

Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum

A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

Career development opportunities to challenge yourself, grow and make a meaningful difference

We’d love you to be part of our UnitingCare family

Our Family and Child Services team are passionate about their work with parents to ensure children remain safe in the home and parents have the skills, resilience and capability to effectively parent and meet their children’s developmental, educational, health and well-being needs. We also provide targeted services to men who are seeking to change their behaviour.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

provide welcoming, safe & nurturing services for children

implement measures to prevent child abuse and neglect within our services

appropriately and immediately address child abuse and neglect if it does occur

Diversity & Inclusion

Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.