Your Opportunity

Are you passionate about making a real difference in the lives of people experiencing homelessness?

We’re seeking a dedicated and empathetic Case Worker to join our Specialised Homelessness Services team. In this vital role, you’ll work directly with individuals and families facing complex challenges, helping them access the support, resources, and stability they need to build brighter futures. If you’re someone who thrives in a person-centered, trauma-informed environment and wants to be part of a team committed to meaningful social impact, we’d love to hear from you.

Your Contribution

The Case Worker is responsible for the provision of case planning and case management in support of client needs. This position also performs all duties required to ensure the operations of the service are in line with the program’s duty of care, practice framework established protocols and the service agreement.

Duties & Responsibilities

• Manage incoming referrals in accordance with processes
• Complete intake and assessment processes with the incoming client within a timely manner
• Collect rent monies and report rental arrears, and provide support with the actioning of rent arrears
• Develop case plans collectively with clients relative to their needs and actively provide case management support to clients
• Develop and maintain effective relationships with clients and provide guidance and support for clients while assisting in the development of their skills
• Provide information, support and advocacy for clients accessing the service
• Ensure an active commitment to case coordination with other providers referenced in the case management plan, this includes: - regularly reviewing and updating plans and recording actions
• Participate in case referral meetings/processes
• Participate in inductions for residents
• Participate in conducting Strength and Needs Assessments
• Promote client engagement in special events and important dates
• Develop and facilitate group activities and programs minimum once per week during the Case Worker’s shift evidenced by a structured weekly planner
• Deliver structured information sessions on topics relevant to clients (e.g., financial, relationships, court, hobbies, phones, cooking, shopping, culture, etc.)
• Liaise with the Practice Lead in relation to all client related matters, including client needs, engagement, issues, observations, or concerns
• Maintain necessary client and operational information, including logbooks and case notes, daily
• Ensure secure management of all program files and compliance with applicable privacy legislation and policies

Required Qualifications and Experience

• Minimum Cert IV in Community Services, Child, Youth and Family Intervention or equivalent or Bachelor of Social Work or equivalent
• Hope and Healing Certificate or willing to obtain
• Experience operating within a case management model
• Demonstrated strong capabilities around building relationships with and motivating vulnerable people, assessing needs, and advocating for the client
• Demonstrated experience/positive engagement when working with persons of Aboriginal and/or Torres Strait Islander backgrounds and an understanding of cultural competency
• Have an understanding of the historical, social, cultural and economic issues affecting Aboriginal and Torres Strait Islander communities and young people today
• First Aid and CPR

Benefits of working for TAIHS

TAIHS provides access to an employee assistance program and access to learning and development opportunities. Your employment experience with TAIHS will include work-life balance with competitive salary and benefits, generous leave entitlements, career progression opportunities and the chance to make a difference to the people and communities.

TAIHS is committed to building an inclusive culture that respects and promotes human rights and diversity. The position involves working with a multicultural organisation where the majority of employees, clients and stakeholders identify as Aboriginal or Torres Strait Islander. Employees demonstrate an understanding of the issues affecting Aboriginal and Torres Strait Islander people communicate effectively and empower Aboriginal and Torres Strait Islander people.

TAIHS acknowledges that we respectfully journey together to aspire to be a culturally capable organisation. We are an inclusive, equal employment opportunity employer and place value on our diverse workforce. We encourage applicants representing all genders, ethnicities, ages, languages, sexual orientations, people with a disability, and those with family responsibilities to apply.

How to Apply

Please visit the TAIHS Careers Page for more information and to view the Position Description at: https://www.taihs.net.au/working-with-taihs/

You must submit the below documentation;

• CV/Resume
• One page cover letter detailing how you will achieve success in the position

Applications Close: Tuesday, 29 April 2025 at 5:00pm

Email: [email protected] or visit our website: https://www.taihs.net.au/