Position: Intake and Assessment Worker

Reports to: Manager, Intake and Assessment; Coordinator, Intake and Assessment

Employment Type: Part-Time (68h 24m per fortnight) Fixed-Term (until 30 June 2026)

Location: Runcorn QLD

Award: Social, Community, Home Care and Disability Services Industry Award

Level: 4 ($44.37-$46.70/hr)

All applicants interested in applying for this position must follow the Application Process, instructions for which can be found below. Applicants who fail to follow this process will NOT be considered.

ABOUT US

Kyabra Community Association Inc. is a community-based organisation committed to strengthening individual, family and community life. Established in 1976 as Sunnybank Family Support, Kyabra continues to provide support and training to thousands of individuals, families and community groups on the south side of Brisbane and the Sunshine Coast. To learn more, visit our website (https://kyabra.org).

THE ROLE

At Kyabra, our Intake and Assessment team is responsible for providing an initial point of contact and data entry in relation to community members who present to the organisation for assistance. The Intake and Assessment Worker will work within this team and, in conjunction with the Manager and other team members, be primarily responsible for:

Initial needs identification and assessment for community members who contact the organisation for assistance.

The provision of relevant information and appropriate referral pathways (either internally or externally), including brief intervention work if/when required.

Providing initial support and advocacy to community members, particularly in the housing and homelessness support area as well as Kyabra’ community finance programs.

The position will be responsible for incoming initial phone-based assessments as well as some centre-based and/or outreach work. There is an expectation that the successful candidate will be required to work across Kyabra’s Runcorn and Richlands sites.

REQUIREMENTS

A bachelor’s degree in Social Work/Human Services or similar.

Understanding of, and commitment to, the principles of social justice, as well as a demonstrated capacity to work from a strengths-based approach.

Demonstrated knowledge of, and experience working in, intake and assessment in the community service sector, including the use of client management systems (e.g. SRS, QHIP). This may include experience in one or more of the following areas: housing and homelessness, community finance, foster care, disability and mental health.

Cultural competency, including a demonstrated understanding of, and experience with, working with people from CALD backgrounds.

Demonstrated understanding of issues/barriers facing community members, including ways to resolve or improve these issues and empower participants.

Strong communication, interpersonal and organisational skills, including an ability to work autonomously or as part of a team, and adapt to various circumstances as necessary to support each participant.

Valid Blue Card (Working with Children Check) or eligibility to attain one as well as a willingness to partake in any other required police/history checks as required by the organisation.

Fully vaccinated against COVID-19.

Why work for Kyabra?

With Kyabra, you have access to:

Salary packaging benefits which can increase your take-home pay,

Four (4) weeks of annual leave with the ability to purchase more,

Three (3) days of gifted leave between Christmas and the New Year period,

An Employee Assistance Program,

Flexible working hours and work-from-home arrangements, and

A range of practice and professional development opportunities.

Kyabra is an inclusive workplace where human rights are respected. This is an opportunity to join a progressive organisation and be part of a cohesive, dynamic team that pursues best practice within a socially just, strengths-based framework which supports individual and family life/wellbeing. People of diverse cultural backgrounds, genders, sexual orientations are encouraged to apply.

APPLICATION PROCESS

Submit your application through BambooHR, accessible via the position listing on our Careers page (https://kyabra.org/careers-jobs/).

Your application must include:

A cover letter detailing why you want to work for Kyabra and how your experience/skills are relevant to this position.

Current resume/CV.

Reponses to all selection criteria questions.

Applicants who do not include ALL of the above with their application will be not considered. Only shortlisted candidates will be contacted. Applications submitted through SEEK will NOT be considered.

A full position description can be accessed here: https://kyabra.org/wp-content/uploads/2025/04/PD_Intake-and-Assessment-Worker.pdf.

Applications close 9:00 am Thursday 10 April 2025.

Should you have any questions or require assistance, contact our Human Resources Coordinator on (07) 3373 9499 or [email protected].