This is role a full-time WFH position, with only 1 day required in the office per week.

About the Business

Flying Donkey is a remote-first agile software development agency started in 2018. Flying Donkey utilises now market standard SaaS tools such as Jira, Azure and more to run a remote-first workforce. This allows them to tap in the best talent all around the world to deliver digital solutions now demanded by customers of our clients.

About the Role

We are looking for a Level 1 Helpdesk Support Technician who has started their career, who is looking to strengthen their technical skills and client communication skills while being surrounded by Software Engineers to support our clients technical requirements.

Your Role will encompass:

Working with customers to troubleshoot and resolve technical support requests via phone, email, and chat channels

Ensuring all incoming tickets are captured, resolved and/or referred to the correct person for action, and dealt with in the specified guidelines of our Service Level Agreements (SLA’s)

Developing and maintaining expert knowledge of our software products from both a functional and technical perspective

Contributing content to the knowledge base in line with established processes

Support a variety of operating systems and applications

Configure and deploy PCs and laptops for staff

Hardware and software asset tracking and inventory management

Coordinate the repair and maintenance of office printers and computing equipment with outside vendors

Installation and maintenance of PC hardware (including office equipment such as monitors stands etc.)

Responsible for administering Active Directory domain

Responsible for administering the Microsoft 365 Tenant, including:

Microsoft User IDs and Access

Azure Active Directory

Office 365 Licenses

Office 365 Security & Compliance

Responsible for administering IP phone systems user access.

Responsible for administering or reporting on services or applications such as

Adobe Creative Cloud

2FA Applications

Server and hardware monitoring tools

Benefits and Perks

Large Enterprise clients in the financial space

Fulltime Remote working (WFH / Work From Home) with only 1 day per week required in the office

Fully funded team gatherings every 3-6 months (Australian Based Team)

Be part of a growing team and opportunity to be exposed to Level 2,3 Azure Support

Skills and Experience

Previous Technical Roles (either Support/Analysts etc.) (must)

Office 365 / Active Directories (must)

Hands on PC Desktop Trouble Shooting / Installation (Nice to have)

Azure (Bonus)

1 years experience minimum

Ability to work independently and handle multiple tasks simultaneously

Responsible and team oriented

Interviews

Interviews will be happening remotely via a video call with a final in person interview occurring for final stage candidates. It will be a first in first interviewed, so do apply today!