About the Role:
We’re looking for a friendly, down-to-earth Customer Experience Officer to join a close-knit team supporting iconic Aussie brands. You'll be the go-to for customer enquiries—helping mostly rural and farming customers with orders, tracking, and support. It’s a fast-paced, 100% in-office role perfect for someone from retail or office-based customer service who loves people, systems, and variety in their day.

Key Responsibilities:

• Respond to customer enquiries via phone, email, and live chat with care and efficiency
• Process and track orders, ensuring accuracy and timely follow-up
• Manage web-based sales, troubleshoot issues, and liaise with internal teams
• Maintain accurate records using Excel and AP21
• Support inventory tracking and assist in stock planning
• Perform general admin duties to keep the team running smoothly
• Contribute to a safe, respectful, and inclusive team environment

Skills & Experience:

• Prior experience in customer service (retail or office-based)
• Friendly, patient, and empathetic communication style
• Confident with computer systems and Excel; knowledge of AP21 is a bonus
• Strong multitasking and organisational skills
• A team player who’s also a self-starter – happy to roll up your sleeves
• Comfortable working in a casual but professional environment

Benefits:

• Competitive salary package
• Work in a purpose-driven, Australian-owned business
• Warm and inclusive team culture
• Opportunity to represent heritage brands loved by regional and rural communities
• Smart casual dress code (tatts and individuality welcome!)

About the Company:
Our client is a proudly Aussie-owned business with deep roots in rural communities, backed by one of Australia’s most respected private groups. They’re all about quality gear, genuine service, and a supportive team culture where individuality is embraced, and every voice matters.

How to Apply:
To apply, please follow the link below. For a confidential discussion, contact Ben Foley at [email protected]. Please note, email applications are not being accepted for this position.