Permanent, full-time

LET’S EXPLORE THE JOB

The Records Management Officer is a member of the Records Services team and is responsible for assisting with the provision of records management. The role encompasses duties relating to ensuring the correct management, control, legislative compliance and protection of Council’s corporate records.

This role is customer focused and provides services to both internal and external customers.

This exciting role will:

Capture and distribute incoming business-related correspondence through the appropriate channel, while determining suitable security and access control requirements, in accordance with relevant internal policies and procedures.

Process Council’s outgoing hard copy mail to ensure compliance with internal procedures and guidelines.

Redact sensitive information contained in documents to be placed on public facing information services such as the Application Enquiry available on Council’s website.

Ensure information is recorded accurately and in accordance with required standards, legislation and policies across all relevant systems.

Build and maintain relationships with internal stakeholders as a business support partner and provide tailored solutions to complex records management enquiries from other departments.

Provide training and support services to staff to improve organisational wide capability in records management.

Be proactive as a customer centric champion and contribute to continuous business improvement initiatives.

Read the position statement here and learn more about this exciting opportunity.

LET’S HEAR ABOUT YOU

Hold a Tertiary qualifications in Records/ Information Management or equivalent and/or relevant experience

your exceptional multitasking skills will make you a standout candidate with a professional demeanor, you excel in communicating effectively at all levels of the organisation, both verbally and non-verbally

you thrive in a team setting, consistently ensuring that your team’s service to the organisation is unparalleled

your innovative thinking enables you to resolve problems efficiently and effectively passionate about your work, you bring a positive, energetic attitude and eagerly embrace challenges and opportunities to learn new skills and computer systems.

previous experience using Content Manager will be highly regarded

LET’S REVEAL THE PERKS

This position provides:

Competitive salary from $73,688 to $85,638 per annum

12% superannuation

Commencing salary set in line with skills and experience with annual reviews available to support movement through the salary range

Enterprise Agreement pay increases apply

35 hour working week with flexible conditions

Long service leave after 5 years

We value your wellbeing and offer generous discounted gym memberships through our corporate fitness program, connect with colleagues through our social club, wellbeing initiatives, and confidential personal support via our employee assistance program (EAP)

Purchase additional annual leave

Regular training and professional development

Be mentored and work closely with your Coordinator and team in a supportive, empowering, innovative and collaborative work environment

Plus, more!

CHOOSE THE LAKE MAC WAY

We know it is our people that will shape the future of our city. That’s why we’re passionate about providing a workplace that empowers our staff to be creative, innovative and bold. When you join the team at Lake Macquarie City Council, you’re joining a group of people with a commitment to make our city even better. We’re proud of our city and the work we do, and we know you will be too.

We celebrate diversity and are committed to creating an inclusive workforce. We believe that a diverse network of employees, which truly reflects the people it serves and represents, is best equipped to understand and meet the needs of our community. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, refugees and people with disability. We understand the skills and attributes veterans can bring to our Council.

LET’S START

If this job sounds like you, we would love to hear from you! Get your application in by 11:59pm, Sunday 4th May 2025

For enquiries related to the duties of the role, please contact Chelsea Spurling, Senior Records Management Officer, 02 4921 0362 or via email [email protected]

If you need assistance submitting your application click here or please contact Ashlea Norris, Talent Acquisition Advisor, on 02 4921 0759 or via email [email protected].

Your experience throughout the application process matters to us. If you'd like feedback on your application or interview, don't hesitate to get in touch — we're here for you!

To complete your online application, you will be asked to upload a copy of your resume and provide responses to questions which are based on the criteria listed in the Position Statement.

Please note that as part of Lake Macquarie City Council’s recruitment process, prior to an offer of employment being made, recommended candidates may be subject to a medical assessment which may include alcohol and other drugs testing.