Membership Services Coordinator

• Fully remote opportunity, candidate must be located within Australia
• 0.8 FTE
• $80,000 + super (FTE), pro rata

About the Change Management Institute
The Change Management Institute is a global, independent, not-for-profit association of change professionals. Created by members, for members, we’re dedicated to pushing the boundaries of the change management profession.

The Role
We’re looking for a motivated and detail-oriented Membership & Volunteer Services Coordinator to manage and improve the experience of our members and volunteers across the globe. Reporting to the Operations Team, you will play a central role in growing and supporting our community, maintaining systems, and contributing to the ongoing success of the Institute.

Key Responsibilities

• Manage all aspects of the membership lifecycle—from recruitment to renewal.
• Develop and implement strategies to grow and engage the member base.
• Handle member communications, respond to inquiries, and deliver excellent service.
• Collaborate with the communications team on newsletters, updates, and outreach.
• Analyse membership data to inform future initiatives, coordinate onboarding, engagement, and offboarding of country and chapter volunteers.
• Maintain volunteer resources, collect feedback, and help improve the volunteer experience.
• Ensure the membership database is accurate and compliant with data regulations.

Previous skills and experience

• Experience in membership services, customer engagement, or volunteer management
• Strong communication and stakeholder management skills
• Excellent organisational skills and attention to detail
• Confidence using CRM systems, Microsoft SharePoint, and/or Learning Management Systems
• A proactive attitude, ready to support a global community
• The ability to work independently and collaboratively in a remote environment
• Experience in not-for-profit or association sectors
• An interest in change management or professional development

How to Apply
If you are interested, please submit your CV ASAP. Profiles will be reviewed as they are received with no deadline for this role.