Role Title: Senior Intelligence Analyst
Branch & Division: FT Ops/ Regulatory Intelligence, Data Management & Reporting/ FT Intelligence
Location: Parramatta - expectation is to attend the office 2 days per week and as required
Term: Ongoing
Grade: Clerk Grade 7/8
Salary: $110,266 - $122,058 per annum + superannuation

Closing Date: Monday 5th May 2025 [9:59am]

Make a Difference in the NSW Community!
NSW Fair Trading is on the lookout for a dynamic and innovative Senior Intelligence Analyst to join our forward-thinking Intelligence unit within the Regulatory Intelligence, Data Management, and Reporting Division.

About Us
Our Intelligence Unit is a highly motivated and specialist team dedicated to producing complex and sensitive intelligence products that identify high-risk regulatory and criminal activities. As part of NSW Fair Trading, we support investigations, prosecutions, and proactive operations to protect the NSW public, businesses, and communities.

Why Join Us?
-Innovative Environment: We're moving away from being process-driven and are embracing new ways to conduct intelligence work. We need creative thinkers who can drive projects and ideas in the intelligence space.
-Collaborative Culture: Work with a team that values collaboration and outside-the-box thinking.
-Hybrid Working: Enjoy the flexibility of hybrid working arrangements, with a requirement to attend the office in Parramatta twice per week and as needed.

Your Day-to-Day
-Intelligence and Analytical Products: Support high-risk consumer, business, and regulatory compliance activities across the organisation and to external stakeholders.
-Timely and Accurate Intelligence: Deliver outcomes-focused intelligence analysis to inform and influence decision-making on emerging trends/issues in high-risk industries.
-Technology Utilisation: Use data extraction software and data manipulation techniques to create intelligence products.
-Stakeholder Collaboration: Promote collaboration between internal and external stakeholders, especially within regulatory agencies, to achieve successful operational outcomes.
-Legislative Knowledge: Develop and maintain knowledge of relevant legislation to ensure intelligence guidance comply with legislative and regulatory requirements.

What We're Looking For
-Excellent Communication Skills: Sound written, verbal, and interpersonal skills with a capacity for active listening and respectful communication.
-Results-Driven: Achieve results through efficient use of resources and a commitment to high-quality intelligence products.
-Motivated and Reflective: Show drive and motivation, an ability to self-reflect, and a commitment to continuous learning.
-Critical Thinking: Understanding of critical thinking techniques and the ability to operate within legislative requirements.
-Innovative Mindset: Ability to think outside the box and drive creative projects and ideas in the intelligence space.
-Collaborative Spirit: Strong ability to work collaboratively with internal and external stakeholders to achieve mutually beneficial outcomes.

To Be Successful
-Analytical Expertise: Proficiency in using data extraction software and data manipulation techniques to create insightful intelligence products.
-Regulatory Knowledge: In-depth understanding of relevant legislation and regulatory requirements to ensure compliance in intelligence and data analysis.
-Storytelling with Data: Can you use data to tell a story? Do you enjoy sifting through data and discovering better ways to interpret it? We need someone who can extract behavioural insights and present them in a compelling way.
-Creative Problem-Solving: We need bespoke analysts who can critically think about the data, write about it, and look for creative ways to impact the organisation based on what the data is telling us.

Essential Requirements
-It is a requirement of this role to obtain and hold baseline security clearance. For this purpose you must be an Australian Citizen.
-Criminal Record Check: Satisfactory criminal record check.

What we need from you:
To apply, submit an up-to-date resume (5 pages maximum) and response to the pre-screening question below (300 word maximum) within your application.

Pre-screening question: Please describe a specific project or task where you applied your skills in intelligence analysis, critical thinking, research and/or problem solving. Include measurable outcomes such as impact on decision-making, improvements in efficiency, or any quantifiable results achieved?

Salary Grade 7/8, with the base salary for this role starting at $110,266 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Kate Fealy via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 5th May 2025 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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