Senior Project Officer

Policy & Delivery Branch, Customer Insights & Program Delivery, Fair Trading NSW (3 Positions)

Grade: Clerk Grade 9/10
Salary $125,693 - $138,510 + superannuation
Term: 1 x Ongoing and 2 x Temporary (12 months) opportunity - full time
Location: Hybrid opportunity based in Parramatta or Gosford - in-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.

Closing Date: Monday 28th April 2025 [9:59am]

Do you have solid project management experience and are looking to further develop your skills in a lead role? This role is for a driven and passionate person wanting to work within a customer centric government organisation within NSW Fair Trading. If this sounds like you, please come and join us!

About Policy & Delivery Branch

The Customer Insights and Program Delivery (CIPD) team support Fair Trading and Regulatory Services (FT&RS) by delivering end to end program management. Our Program Delivery team centralises the evaluation, design and delivery of projects across the division with countless exciting and innovative programs of work to improve customer experiences when engaging with NSW regulators. The teams deliver customer insights, process improvements, priority programs, and effectively provide portfolio management of NSW Fair Trading priorities whilst putting our customers at the centre of everything we do.

About the Role - Senior Project Officer

Key accountabilities will include:

• Must have the ability, and track record of effectively managing multiple projects in a complex environment with competing priorities and changing demands.
• Superior organisational skills and capacity to successfully manage competing priorities and to deliver high quality products within agreed timeframes and budgets.
• Strong conceptual and analytical skills and ability to interpret complex information rapidly and accurately.
• Experience working with complex and diverse stakeholder groups including Executive-level and digital teams.
• Awareness of appropriate project governance frameworks and forums. With proven experience in facilitating and presenting information and seeking clear decision making.
• Experience in managing a project budget and adhering to financial governance practices.
• Ability to undertake a range of high-quality project management activities, including project planning, developing and managing project documentation, monitoring and reporting on progress of projects; and identifying issues and proposing possible solutions.
• Ability to lead and guide a team to contribute significantly to the design, development, assessment and implementation of regulatory operational reforms.
• Proficiency in project management planning and reporting platforms.
• Advanced communication skills (written, verbal).
• If you have experience in delivering complex regulatory projects (operational or strategic) - we would love to hear from you.

Let's talk about you! To be considered for this role, we are looking for those who can meet the following key challenges:

• Solid understanding of project management principles with the ability to apply a pragmatic approach when needed.
• Experience in implementation of digital solutions to meet business and customer needs.
• Able to think critically and have a continuous improvement mindset.
• Great leadership and managerial skills with the ability to lead and mentor a team.
• A willingness to learn new skills and the drive to learn about businesses in a government context.
• Ability to work collaboratively and communicate effectively with a broad range of stakeholders and customers.
• You must possess a can-do attitude and be a team player.
• Flexible and adaptable to an ever-changing environment.
• Customer Experience (Cx) or regulatory project experience desirable but not essential.

So what's next, what we need from you?
Please submit your CV for review and a cover letter of no more than 2 pages demonstrating your capability for the role as well as providing answers to the 2 pre-screening questions below:

1. This role requires you to lead certain areas or working groups within the project. In your own words can you tell us your experience consulting and negotiating with diverse stakeholders and manage varying expectations, viewpoints interests and sensitivity of projects? (300-400 words max)

2. Tells us about your experience in writing project plans, briefing notes and reports for various experiences (300-400 words max)

Hiring Manager: Stanzin Geddon
Phone: +61 2 8522 7659
Email: stanzin.geddon@customerservice.nsw.gov.au

Salary Grade 9/10, with the base salary for this role starting at $125,693 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Kate Fealy via kate.fealy1@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 28th April 2025 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact kate.fealy1@customerservice.nsw.gov.au or 02 9494 8351.

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