PRISON ISLAND MELBOURNE

We are pleased to extend an offer for the position of Manager with Prison Island Melbourne.

We assume you can be the one to lead and develop this site.

Position:

Your role will be Manager, reporting to board members.

The position will be based at Melbourne.

Start Date:
Your expected start date will be beginning of May.

Languages: English and other languages would be a plus.

Salary and Benefits:

Salary: 1,937.20$ gross per week (SG already deducted)

Vacation: 20 days per year

Benefits: Reduction on the game’s price for you, and a 30% discount for your friends or family 3 time per year.

Working Hours:
Flat-rate days and variable hours depending on the organization

Job Responsibilities:
As Manager, your responsibilities will include, but are not limited to:

1. Site management and operation

Supervise all day-to-day operations at the center (customer reception, game session management, cleanliness and security)

Manage site maintenance: preventive maintenance of cells, equipment and infrastructure

Manage inventory and orders (equipment, supplies, snacks & beverages)

Monitor performance indicators and suggest improvements to optimize profitability.

2. Team recruitment and management

Recruit, train and lead a dynamic team of reception staff

Draw up schedules based on operational needs and visitor numbers

Motivate and supervise the team to guarantee quality customer service

Manage site HR (contracts, absences, appraisals, etc.).

3. Customer experience and animation

Ensure customer satisfaction and manage returns and complaint

Propose initiatives to enhance the Prison Island experience (events, promotions, special offers)

Maintain a level of welcome and entertainment consistent with the brand's DNA.

4. Financial and administrative management

Manage the center's cash register and financial transactions

Monitor and optimize operating costs (energy, maintenance, salaries, purchasing)

Work with management to establish budgets and analyze results.