About the Business

Jeffries have had our hands in South Australian soil for generations, growing strong since 1842. Driven by wholesome family values and innovation, we have developed world-leading organic recycling technologies and collection partnerships. Combining our passion and process, the team at Jeffries produces premium compost, soil, mulch, biochar, and organic fertilisers, for farmers, viticulturists, landscapers, and home gardeners.

Together, we are securing the future of healthy soil for generations to come.

About the Role

We’re on the lookout for someone who shares our passion for sustainability and service. If you thrive in a dynamic environment, are a natural relationship builder, and love solving complex challenges – we want to hear from you.

This relationship-focused role is about partnering with customers and waste providers to ensure Jeffries values and service standards shine through. It’s not transactional – it’s about taking ownership, building trust, and finding smart, sustainable solutions in a fast-moving environment.

The goal is to drive engagement, resolve issues on the ground, and maintain high satisfaction levels - all while keeping operations aligned with our mission of creating value from organic resources.

Key Responsibilities Include

Act as the main point of contact for customer and waste partner support across Jeffries Compost Service

Visit customer sites to investigate and resolve service issues (e.g. contamination, empty bin)

Lead customer education efforts to promote long-term service success

Work closely with waste partners to ensure accountability, alignment, and timely action

Use CRM tools to track insights, identify trends, and report activity

Proactively maintain customer satisfaction and retention

Make confident decisions — knowing when to persist, when to adapt, and when to reassess

What You’ll Bring

Proven experience in customer-facing roles — ideally in FMCG, field services, or account support

Strong sense of ownership and the drive to take initiative

Solid CRM literacy and a knack for turning data into action (HubSpot experience advantageous)

Resilience and a practical, problem-solving mindset

Flexibility and a willingness to pitch in where needed

A genuine passion for sustainability and purpose-driven work

Why Join Jeffries?

We’re not just flipping bins - we’re reshaping how people think about organic material. At Jeffries, you’ll be part of a passionate team leading the way in the circular economy, making a real difference to the environment and the community we serve.

Here’s what you can look forward to:

A company vehicle and the essential tools to get the job done (phone and laptop provided)

Generous team discounts on Jeffries compost, soil, and mulch products

Access to our Employee Assistance Program (EAP) — including support for your immediate family

A values-driven, energetic team environment where your efforts are truly appreciated

If you’re ready to contribute to a sustainable future, we want to hear from you!

Please submit your cover letter and resume outlining your experience and how you align with our mission.