About the role

Nitmiluk Tours Pty Ltd (NTPL) is seeking a skilled Hotel Receptionist to join our team on Gorge Road, Katherine, NT. This is a full-time role, where you will play a vital customer-facing position, ensuring our guests receive exceptional service throughout their stay.

What you'll be doing

Greeting and checking in/out guests in a friendly and professional manner

Handling inquiries and bookings, both in person and over the phone

Assisting guests with their requests and resolving any issues that may arise

Maintaining the reception area and ensuring it is always presentable

Processing payments and handling cash and card transactions accurately

Providing recommendations on local attractions and activities

Collaborating with the wider hotel team to ensure a seamless guest experience

What we're looking for

Previous experience in a hotel or customer service environment

Excellent communication and interpersonal skills

Strong attention to detail and the ability to multitask

Proficient in using hotel management software and office applications

A friendly, professional and customer-focused attitude

Flexibility to work shifts, including weekends and public holidays

What we offer

At Nitmiluk Tours Pty Ltd (NTPL), we are committed to providing a supportive and inclusive work environment. You'll enjoy competitive remuneration, opportunities for career development, and a range of employee benefits including discounts on hotel stays. We also offer on-site amenities and regular social events to foster a strong sense of community.

About us

Nitmiluk Tours Pty Ltd (NTPL) is 100% owned by the Jawoyn People, operating tourism based services within the Nitmiluk Gorge and surrounding areas. Our vision is to become the leading tourism provider within the NT, with our unique experiences recognised on an international level

If you're excited to join our team and contribute to our success, we encourage you to apply now.