Senior Technical Officer
Duration: Ongoing
Grade: STO Grade 1/2
Remuneration: $ 97,027 to $ 108,018
Location: Londonderry
Closing Date: 2nd May 2025

Why Department of Customer Service

The Department of Customer Service (DCS) was established after the March 2019 election. We are a central agency of government, comprised of agencies and business units that deliver regulatory and other services to the people of NSW and across the NSW Government. We are committed to championing the interests and perspectives of NSW citizens to deliver better customer service outcomes.
Take a look at the DCS website at https://www.customerservice.nsw.gov.au/ to learn more about us.

About the team

TestSafe Australia is a commercial business unit of SafeWork NSW, within the Department of Customer Service. The Londonderry site provides a comprehensive range of testing, assessing and certifying services of electrical products to the mining industry.

We have a great opportunity for a Senior Technical Officer to join us and be responsible providing electrical and mechanical testing services to ensure commercial equipment is designed to operate safely and in accordance with Australian and International Standards.

You will provide a broad range of high-level skills and functions which will include:

• Provide mechanical and electrical testing services on time and within budget
• Work to standards and work instructions related to a wide range of equipment used in an industrial and mining environment
• Assist in the design, fabrication and maintenance of specialised tools, jigs and testing equipment with support from a planned maintenance programme and in accordance with established procedures, standards and legislative requirements
• Work with the relevant manager to determine scope of commercial work and costs
• Prepare technical reports work instructions, purchase requisitions and test and equipment records
• Contribute to the management and maintenance of the organisations' Quality, environmental and safety systems

Key challenges

• Effectively undertaking quality technical work to contribute to testing activities, ensuring deadlines are met within budget whilst meeting customer expectations.
• Maintaining a contemporary knowledge of relevant technical standards, their associated procedure, TestSafe's WHS and Environmental policies and procedures as they apply to technical projects and work to ensure a high level of competence.
• Keeping up to date with Technology and maintaining skills to improve work practices and quality of service. within a changing environment.

Essential requirements

• Qualifications as Associated/Advance Diploma in Engineering or equivalent such as diesel or engine mechanic with extensive engineering trade experience
• Hold a current licence to drive a forklift or willingness to gain this licence.
• Pre-employment Medical and ongoing Health Monitoring.
• Holds a valid driver's licence.
• Satisfactory criminal record check.

What we need from you

To start your journey towards joining our team please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).
In your cover letter please share your motivation for applying for this position and your relevant skills.
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 1/2, with the base salary for this role starting at 97,027 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Flavia Raineri Gentile via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 2nd May 2025

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process