Receptionist

Casual 20 - 25 hours per week

We are an occupational therapy clinic for hand and upper limb injuries.

Our receptionist is valued and relied upon to create welcoming, helpful and professional vibes.

This person in this role provides administrative support to clinicians and patients, with a focus on customer service and teamwork. We need accuracy, efficiency and a high care factor.

Tasks include managing a computer-based diary, creation of clinical files using patient data, scheduling appointments, managing waitlists, assisting with billing and insurance verification, handling inquiries, and contributing to the smooth operation of the clinic whilst remaining compliant with policies and procedures.

Our team has a culture of care, join us we all aim to ensure positive experiences for patients, families, referrers, insurers and the team.

Skills and Qualifications:

Computer Literacy: Proficient in using computer systems, software, and electronic health records.

Communication Skills: Excellent verbal and written communication skills.

Organizational Skills: Strong organizational skills and attention to detail.

Problem-Solving Skills: Ability to identify and solve problems effectively.

Customer Service Skills: Exceptional customer service skills and ability to handle sensitive situations with empathy and discretion.

Ability to Work Independently: Ability to work autonomously and take initiative.

Teamwork: Ability to work collaboratively with colleagues and other departments.