Ace Hotel Sydney is our first-ever spot in Australia, set in the verve of Surry Hills. Inspired by the neighbourhood's vibrant rhythm, Ace Sydney is home to a bustling public Lobby alive nearly nightly with DJs and performers, a rebellious art program and sunken lounge just off the Lobby bar. We’ve also got three distinct restaurants led by award-winning culinary pros, including celebrated Copenhagen-based Australian chef, Beau Clugston's Kiln; our oasis for fresh, seasonal fare called LOAM; and a day-to-night laneway café, Good Chemistry. Now all we need is you.

About Kiln

Recently reopened with a fresh new menu, Beau Clugston takes to reinvent the iconic location upon the 18th floor of one of Sydney's renowned hotels. Kiln offers a truly elevated dining experience that stands out in the city’s vibrant culinary scene. With open terraces, stunning views, an open kitchen featuring a woodfire hearth, and spaces such as a bar, lounge, and private dining area, where DJ beats amplify the vibrant atmosphere.

Our dishes capture the essence of the open flame, smoke, and smoulder from the wood-burning grill. Designed for sharing, the menu evolves with the seasons, featuring sustainably sourced ingredients. Seating up to 120 guests, offering both restaurant and bar areas, Kiln provides the ideal setting to relax and soak in the atmosphere even after dining.

Read more about Kiln here:

Gourmet Traveller Annual Restaurant Guide: NSW Top 25 (https://www.gourmettraveller.com.au/restaurant-reviews/kiln-surry-hills-review-21269/)

Time Out Best Restaurants 2024 (https://www.timeout.com/sydney/restaurants/kiln)

Australian Good Food Guide 2025 NSW Restaurant Awards (https://www.agfg.com.au/awards)

The Sydney Morning Herald Good Food Guide - New Restaurant of The Year 2023 (https://www.smh.com.au/goodfood/sydney-eating-out/the-sydney-morning-herald-good-food-guide-2023-all-the-award-winners-20221110-h27rwd.html)

Perks

Joining our team means more than just working at one of Sydney's iconic venues. It's about becoming a key player in a community-driven, creative, and original team.

Here's what you can look forward to:

Exceptional Work Environment: Be part of one of Sydney's best venues.

Team Emphasis: Join a team that values community, originality, and creativity.

And that's not all! Enjoy attractive tips and staff benefits, including:

Generous Discounts: 50% discount for you and 6 friends across all Ace Sydney food & beverage outlets (Kiln, Lobby, Loam, Good Chemistry).

Global Room Rate Discounts: Benefit from exclusive discounts on Ace accommodations worldwide.

Retail Perks: Access special discounts on Ace retail products.

Work with Friends Bonus: Recommend a friend to work with us at Ace Sydney and receive a $300 bonus when they hit the 90-day mark.

Reward & Recognition: We offer a variety of programs and events designed to celebrate and acknowledge the hard work and dedication of our team.

Health & Wellbeing: Your wellbeing is our priority, with initiatives that support a healthy work-life balance, including access to a superior Employee Assistance Program (EAP).

Community Engagement: We encourage giving back to the community by providing dedicated volunteer leave for employees to support causes they care about.

Convenience & Perks: Enjoy the benefit of discounted staff parking, making your commute easier and more affordable.

The Gig

We have a philosophy that everyone is welcome, which means you will welcome a diverse and fascinating cross-section of the community. Top priority for us will be delivering our guests a first class, generous and down to earth service. You will be working a 5-day rotating roster consisting of lunch, dinner & weekend shifts to the capacity of:

Working full-time on a 5-day rotating roster consisting of lunch, dinner & weekend shifts.

Support the Restaurant Manager in leading daily restaurant operations with consistency and flair.

Oversee floor service, ensuring smooth flow and top-tier guest experiences during all shifts.

Manage rosters, staffing levels, and support recruitment to match business needs and budget targets.

Lead pre-shift briefings, keep the team aligned, and bring energy to each service.

Maintain restaurant presentation, ambience, cleanliness, and compliance with WHS standards.

Supervise and coach the team on service, product knowledge, and operational excellence.

Liaise with the kitchen and bar teams to ensure menu execution and service flow are seamless.

Handle guest inquiries, feedback, and service recovery with professionalism and warmth.

Oversee inventory, ordering, stock control, and cost management.

Drive KPIs, assist in daily reporting, and support profitability strategies.

Collaborate on team training, performance reviews, and ongoing development.

Be across liquor licensing, food safety, and workplace compliance at all times.

About you

You’ve got a strong foundation in premium restaurant operations, with a cool head and a hands-on leadership style.

Sommelier experience is highly desirable — you’re confident talking wine lists, curating pairings, and mentoring staff on beverage knowledge.

You’ve got a passion for great food, great drinks, and even better service — and you know how to bring it all together.

Detail-oriented and deadline-driven — from staff rostering to stock control, you know how to keep a tight ship.

A confident communicator with a natural ability to inspire, coach and lead from the floor.

You’re across compliance, food safety, liquor licensing, and workplace health & safety — and you uphold the highest standards, always.

You thrive in a fast-paced, high-energy service environment, and know how to turn challenges into opportunities.

Open to evening, weekend and rotating shifts — you’re flexible, reliable, and thrive when the room is buzzing.

Bonus points if you love music, design, and the little things that create a lasting guest impression.

Ace Hotel acknowledges the Gadigal people of the Eora Nation, the Traditional Custodians of this land. As one of the oldest living cultures on earth, we celebrate their age-old connections to Country along with the knowledge, determination, patience and generosity of all First Nations people. Past, present and future, this is Aboriginal land.