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Customer Service Supervisor

The Vikings Group
Wanniassa, ACT
A$60,000-$65,000 p/a
Call Centre & Customer Service → Supervisors/Team Leaders
Full-time
On-site

Posted 5 days ago


The opportunity

The Vikings Group are looking for hospitality leaders who are passionate about making a difference to the everyday experience of their peers and customers!

As a supervisor for The Vikings Group, you will work collaboratively with venue management to provide guidance and support to your team and quality service to patrons. You will play a key role in overseeing, leading and coaching the team to deliver exceptional and consistent customer service.

Your responsibilities

Oversee and maintain the high standards of the venue

Provide exceptional customer service

Lead a dedicated team and maintain a “lead from the front” approach

Identify areas for improvement & provide direct feedback and guidance to the team

Work a rotating roster consisting of days, nights and weekends

Possess exceptional communication skills, as well as cash-handling and reporting skills

What you get in return

As a valued team member, you will have the opportunity to fast-track your learning, express your creativity, and work within a fun, dedicated & passionate team every single day.

Team member benefits include:

Learning and Development opportunities

Discounted gym memberships (Vikings gym)

Free access to EAP

Discounted staff meals

Reward and recognition

Free onsite parking

About us

The Vikings Group are an award-winning group of clubs within the Tuggeranong Valley (ACT) and Queanbeyan (NSW) areas. We are proud supporters of over 50 affiliated sporting groups and contribute to groups withing the wider community. We care for our people and our environment and were recently awarded ‘Club of the Year’ in the Clubs ACT 2022 Clubs and Community Awards as well as the ‘Innovation Excellence Award’ in the 2022 Climate Choices Business Awards (to name just a few!).

Vikings are an equal opportunity employer and foster diversity at every level of the organisation. We don’t just talk the talk, but we walk the walk, too!

We support the idea that all individuals be given equal access to employment opportunities, and we strive for a workforce of diversity, built on different strengths and unique characteristics, to represent the communities that we serve.

We are committed to providing a work environment in which everyone is inclusive, fair and respectful.

What’s left to know

This is a challenging but rewarding position that will suit someone looking for a long-term career within hospitality. If this sounds like an opportunity too good to be missed, then we want to hear from you!

Successful applicants will have Australian working rights and will be subject to a National Police History Check. Any questions about this role can be directed to our Human Resource team – [email protected]


About The Vikings Group

Canberra, ACT, Australia
Hospitality & Tourism
501-1000 employees

At Vikings, we have been at the heart of our community since 1979, creating vibrant spaces where people connect, celebrate, and thrive.

With five clubs and a university bar, we proudly serve over 50,000 members, support more than 50 affiliate sports clubs and 8,500 athletes, and have invested over $41 million into grassroots sports, education, and community programs.

Our purpose is to support the local community, deliver exceptional hospitality, and foster a true sense of belonging.

We are a community of passionate individuals driven to make a difference. If you are ready to bring your energy, creativity, and unique perspective, we would love to welcome you.

Catch you there.

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