Uber has recently launched Uber Direct, a last-mile, on-demand, delivery service for business customers. The last-mile delivery market is estimated to be worth upwards of $7.5b AUD in Australia, with rapidly increasing consumer preference for on-demand services. Uber Direct has the potential to support on-demand delivery across a range of customer verticals - restaurants, supermarkets, non-food retailers, and many more use cases yet to be discovered.

In this role, you will build and maintain excellent operational processes, lead strategic initiatives, and support the growth of Uber Direct. This a dynamic role. You’ll need to be willing to both roll up your sleeves, and lead high profile, complex initiatives at the same time.

Start Date: ASAP
Location: Melbourne
Start and Finish Times: preferred to work up to 38 hours per week as you're trained (Monday to Friday - 9am to 5pm)
Uniform: Business Casual
Pay rate: $46.83/hr + super

What You’ll Do:
- Manage the day-to-day operational tasks that are required to keep the Uber Direct product running smoothly
- Conduct data analysis and provide actionable insights and recommendations
- Develop new processes and tools and optimise existing one to improve reliability
- Support with coordination of the Delivery Experience product roadmap - this involves supporting global and regional teams with the implementation and rollout of new product features and capabilities
- Monitor operational performance of Uber Direct, and identify opportunities for improvement
- Collaborate with a diverse group of cross-functional team members to deliver best in class reliability
- Manage and support the end to end project management of Delivery Operations projects

What You’ll Need:
- A proven track record; we are looking for someone 3+ years experience (can be partially through university coursework), with strong analytical skills, excellent problem solving skills and experience with data-driven decision-making
- Ability to work with multiple stakeholders in a fast-moving working environment
- Strong attention to detail and the ability to learn new processes and tools quickly
- Proactivity, always looking for continuous improvement opportunities
- Strong planning and organisational skills
- Comfortable with ambiguity and adapting to evolving priorities
- Must be proficient with Google Sheets and SQL
- Full working rights in Australia